Senior Manager-Senior Oracle OSM & UIM Service Fulfilment Specialist - PuneVOIS

## Who we are

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this role

We are seeking an experienced Oracle OSM and UIM professional to provide senior-level operational expertise across telecom provisioning, order management and service fulfilment platforms. Based in Pune, you will play a key role in ensuring service availability, reliability and operational excellence for mission-critical fulfilment applications. This role combines technical leadership, production support, operational readiness, incident recovery, automation and continual service improvement within a complex telecom OSS environment.

## What you will do

Operational SME Leadership

•Own end-to-end operational accountability for Oracle OSM, Oracle UIM, provisioning, order management and service fulfilment services.

•Ensure platform availability, reliability, performance, resilience and SLA compliance.

•Act as the senior technical escalation point for complex fulfilment, provisioning, inventory and integration issues.

•Lead service health reviews, capacity reviews, operational governance activities and risk assessments.

Transition & Operational Readiness

•Lead service transitions from project or incumbent teams into Business-as-Usual (BAU) Application Operations support.

•Define and validate support models, knowledge transfer plans, shadow and reverse-shadow activities, runbooks and acceptance criteria.

•Confirm production readiness covering monitoring, alerting, documentation, access management, support coverage, rollback and recovery procedures.

•Drive stabilisation and hypercare governance following transitions and production deployments.

Incident, Problem & Change Management

•Lead P1 and P2 incident recovery, technical triage and cross-functional coordination.

•Own root-cause analysis quality and ensure corrective and preventive actions are implemented.

•Reduce recurring incidents, order fallout and mean time to recovery through proactive problem management practices.

•Assess operational risks associated with changes and support controlled implementation and validation activities.

Fulfilment & Provisioning Expertise

•Troubleshoot order decomposition, orchestration, workflow, inventory allocation, provisioning and downstream integration issues.

•Drive recovery of failed or stuck orders and improve order fallout handling processes.

•Support operational components built on Informix, Oracle SQL/PL-SQL, Unix/Linux and shell scripting technologies.

Automation, Observability & Continual Improvement

•Automate health checks, diagnostics, housekeeping activities, repetitive service requests and operational reporting.

•Develop and enhance dashboards, alerts and service views using observability platforms such as Dynatrace, Kibana and Datadog.

•Use operational insights and service trends to improve availability, reliability and supportability.

•Mentor engineers and contribute to knowledge management and operational capability development.

## Who you are

•Extensive hands-on experience with Oracle Order and Service Management (OSM) and/or Oracle Unified Inventory Management (UIM) within telecom OSS environments.

•Strong background in telecom provisioning, order management and end-to-end service fulfilment operations.

•Proven experience supporting critical production environments and leading major incident recovery activities.

•Demonstrated expertise in root-cause analysis, problem management and implementation of permanent corrective actions.

•Experience managing service transitions, operational readiness reviews and post-go-live stabilisation activities.

•Strong working knowledge of Informix databases, Oracle SQL/PL-SQL, Unix/Linux administration and shell scripting.

•Experience with observability and monitoring tools such as Dynatrace, AppDynamics, Kibana, Splunk, Zabbix, Datadog or similar platforms.

•Good understanding of ITIL disciplines including Incident, Problem, Change and Release Management.

•Strong stakeholder engagement, vendor management, communication and technical leadership capabilities.

•Experience mentoring support engineers and supporting continual service improvement initiatives.

•Typically brings 10+ years of relevant experience with significant exposure to telecom OSS and Application Operations environments.

## Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What’s in it for you

• Opportunity to work on large-scale telecom fulfilment and provisioning platforms supporting critical business services.
• Exposure to enterprise-grade Oracle OSM, UIM and telecom OSS technologies.
• Involvement in major incident management, operational governance and service transition leadership.
• Opportunity to lead automation, observability and continual service improvement initiatives.
• Collaboration with global stakeholders and technical teams across complex operational environments.
• Opportunity to influence platform reliability, service quality and customer outcomes.

## What skills you will learn

• Advanced service fulfilment and telecom OSS operational practices.
• End-to-end incident recovery, problem management and operational resilience techniques.
• Observability strategy including dashboard creation, alert tuning and proactive monitoring.
• Service transition governance, operational readiness assessment and hypercare management.
• Automation techniques for operational efficiency and reduction of manual effort.
• Technical leadership, mentoring and stakeholder management within enterprise support environments.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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## Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
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• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2