Job Description Summary

Leverages deep technology, process and domain expertise (Salesforce Cloud, Salesforce Field Service, Leankor) to drive execution across multiple interdependent projects within a program; Defines execution standards and processes to be followed to secure platforms sustainably.

Job Description

Roles and Responsibilities

In this role, you will:

• Collaborate with business and functional partners and technology leadership in defining functionality and specifying requirements

• Strategic Technical Leadership: Provide Domain-level leadership in defining the vision and architecture for Field Service and Outage Management digital, ServiceMax platforms.

• Partner with senior technology stakeholders to align complex business requirements with long-term Salesforce/Leankor/ServiceMax platform roadmaps.

• Program Ownership: Manage multi-generational project strategies, balancing high-impact business outcomes with system scalability and technical debt mitigation.

• Standardization & Governance: Establish and enforce global project management frameworks and technical execution standards. Define the "best practices" for Salesforce, release management, and integration protocols across the global organization.

• Complex Team Orchestration: Lead and mentor high-performing, cross-functional teams comprising both internal engineering staff and strategic external partners. Foster a culture of technical excellence and collaborative problem-solving.

• Operational Integration Strategy: Direct the execution of highly interdependent initiatives, specifically focusing on the integration of Salesforce Field Service, Leankor, and ERP. Ensure seamless data flow and operational efficiency across the service lifecycle.

• Design: Serve as the technical authority for resolving critical roadblocks, architectural conflicts.

• Translate complex platform capabilities and system health metrics into strategic business value propositions.

Education Qualification

• Bachelor's Degree in with minimum years of experience 8 years in IT (Salesforce Cloud, Salesforce Field Service, Leankor)

• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources

• Experience working with others on a global basis

• Agile, ScrumMaster or related Project Management certifications.

Additional Information