Operations Specialist (Health & Benefits)

Company:

Mercer

Description:

Operations Specialist (Health & Benefits)

We are seeking a talented individual to join our Health & Benefits team at Marsh. This role will be based in our Manila office. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Operations Specialist, you will support day-to-day Health & Benefits operations, including data analysis, system support, reporting and client service activities. You will work closely with internal teams to help maintain accurate client information, resolve operational issues and contribute to process improvements and system testing.

We will count on you to:

• Manage low to moderately complex benefits operational assignments and daily support activities
• Analyse benefits data files, identify errors or discrepancies and support resolution of issues
• Maintain operational systems and tools, including system support and testing for new tools or changes
• Prepare operational reporting for management and contribute to ad hoc projects as required
• Manage client data using a range of technical tools and resources
• Support client requests, processes and working relationships in a professional and timely manner
• Assist with recommendations for updates or improvements to systems, tools and resources
• Provide guidance or training to junior team members where needed

What you need to have:

• Excellent written and verbal communication skills
• Well-developed organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Ability to work effectively as part of a team
• Experience using technical tools and resources to manage data and operational tasks
• Ability to work under pressure in a fast-paced environment

What makes you stand out:

• Experience in Health & Benefits or a related operations environment
• Exposure to collections, billing or client data support
• Experience supporting system testing, reporting or process improvement activities

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.