Advertising Platform Customer Support Representative (ENGLISH)
Cross Border Talents 29
·4 days ago
- Location
- Lisbon
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- CareersPage
Description
Advertising Platform Customer Support Representative
Location: Lisbon, Portugal
Language: English
Work model: Onsite
Start date: 12/10/2026
Experience or Interest in AI
Provide customer support for advertising-related issues, including ad accounts, payments, access, and platform functionality.
Troubleshoot issues with ad creation, publication, delivery, billing, and account performance.
Assist users with advertising policies, account requirements, and platform guidelines.
Guide customers through platform features and processes.
Resolve inquiries via phone, email, and chat while maintaining high service quality.
Document and escalate complex cases to specialized teams when required
Drive customer satisfaction through efficient case management and first-contact resolution.
Variable up to €200.00
Required: EU Passport OR Portuguese