Account Manager I - ELS

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The Account Manager I is responsible for managing retail clients within the Blackhawk Network Alliance and supporting the Go-to-Market (Sales) team in implementing a variety of omnichannel sales initiatives. Current alliance programs include gift cards, telecommunications products, prepaid financial cards, and other branded payment solutions. The Account Manager I works primarily with Strategic Relationship Managers to complete the operational activities associated with each executable initiative. This role also requires frequent interaction with clients, cross functional teams, and other stakeholders through regularly scheduled zoom/team meetings, phone calls, potential on-site meetings, and other forms of communication.

 

Responsibilities

• Manage tier 3 accounts and communicate directly with partners on a regular basis.
• Manage all operational activities related to program management, including product setup and testing, coordination and oversight of resets and project execution, merchandising coordination, and internal account maintenance.
• Collaborate with cross-functional teams to execute initiatives, address partner concerns, and develop solutions to challenges.
• Pull and analyze data to support client meetings; participate in client calls and attend in-person client meetings.
• Update systems as onboarding steps are completed for wholesale accounts and new business, as applicable.
• Manage operational activities related to the procurement, distribution, and fulfillment of promotional programs for alliance partner stores, and ensure that marketing deliverables are completed.
• Learn new product lines and develop an understanding of the various solutions offered to our partners.
• Be available to travel approximately 10% of the time.

Qualifications

• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organizational skills, including effective time management and the ability to manage multiple priorities.
• Experience with relationship management. Proven ability to build and maintain trust with clients
• Demonstrate initiative and sound decision-making skills
• Comfortable managing day-to-day responsibilities with minimal instruction.
• Demonstrated presentation skills.
• Demonstrate project management and logistics skills, with a proven ability to implement programs on time, according to specifications, and within budget.
• Ability to understand and manage the technical details of various programs and clearly explain key elements to partners.
• Comfortable working with complex and intangible product concepts that are not yet fully formed.
• 2+ years’ experience of account management, project management, client services experience preferred
• Bachelor's Degree Preferred or equivalent experience

 

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits

In addition to statutory benefits, Blackhawk El Salvador offers you fully employer-paid life insurance and a medical insurance copay benefit, childcare reimbursement for parents and guardians of children ages 0 to 4 who attend a Centro de Atención a la Primera Infancia (CAPI), educational reimbursement for employees pursuing bachelor’s degrees, engineering degrees, master’s degrees, or courses related to their job responsibilities, scholarships at leading educational institutions such as ESI, Funiber, and ADEN, as well as many discounts at different businesses when you present your badge.