Client Program Manager

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen!

Our opportunity

We are looking for our new Regional Client Program Manager, who will have the Ownership of the Operational Strategy with one of our global key customers. Will translate the commitment to the customers in execution across Ocean and Logistics and is responsible for implementing new and additional business with the customer. The Regional Client Program Manager applies awareness of the customer’s supply chain to drive improvements and efficiencies creating value to the customer and Maersk.

Main responsibilities:

Accountable for:
 

• Global Customer Relationship (as per stakeholder mapping)

• Global Customer Satisfaction

• Value to the customer (realization of existing contracts and new initiatives)

• Value to Maersk (efficiencies, automation, and standardization)

• Ensuring Customer Business Retention

• Seeking Executive Sponsor support for service delivery of the contracts

• Extended account team alignment to the service delivery of the contracts with Maersk.

• Ensure execution and reporting as per compliance requirements.

• Comply with Neutrality and Confidentiality guidelines

Responsible for:
 

• Selling

  • Uncover customer pain points / supply chain challenges and define initiatives to address/eliminate same.

• Delivering

  • Monitor service delivery performance globally or within scope assigned.

  • Own and resolve customer operational escalations.

  • Design customer scorecard & KPIs

  • Engage with 3rd Party / Non-Maersk partners (customer suppliers, partners, service providers and vendors)

  • Ensure foundation in place to deliver (eg. SOPs / Origin Workshops etc.)

  • Ensuring new/additional business is implemented (incl EDI etc.)

  • Ensure that relevant financial measures are effectively managed and act as an escalation point in case.

  • Ensure access to correct, rates, information and contacts on all third party (non-Maersk) supplier and partners.

  • Manage gain sharing agreement.

• Strategy

  • Detailed understanding of the customer’s supply chain strategy and needs.

  • Develop a joint strategic roadmap with the customer, the Key Client Director, and the Global Program Director.

  • Design IT roadmap and strategy.

  • Create contingency / resilience plan.

  • Identify efficiency and optimization initiatives to increase profitability/reduce cost to serve.

  • Digital transformation / new system implementation.

  • Create a Maersk community around the account and create awareness of the customer

We are looking for:

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!
 

• Relevant experience in position of leadership in the foreign trade area (Sales, operation, customer service, projects, key clients and others).

• Experience with continuous Improvement techniques and metric driven, supply chain optimization knowledge; Project Management and training skills; Ability to organize and facilitate larger meetings and workshops.

• Technical skills: Excel (Mandatory) / Power Bi (Desirable)

• Education: Bachelor’s Degree in Business Administration, Accounting, Economics, Foreign trade, International Relations, finance or any other related to the field AND Certification on yellow belt, green belt, black belt, internal continuous improvement, or project management.

• Languages: Advanced English (Mandatory) and Spanish

• Soft Skills: Composure (high capacity for managing pressure and prioritization); Assertive/decisive and pro-active; High sense of urgency and persistence; Confidence in dealing with people and building relationships; Ability to focus to define a vision, objectives and priorities; Ability to see and act on both the big picture and the daily operational issues; Ability to problem solve and recommend appropriate course of action; Analytical and structured approach; Able to give constructive feedback and challenge where appropriate; Ability to manage stakeholders on various levels in the organization; Ability to manage virtual teams; Customer centric.

If you're looking for an opportunity to make an impact, collaborate with diverse teams, and grow your career in a dynamic and international environment, we'd love to hear from you. We look forward to meeting you!

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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