Golf Course Pro Shop Attendant

 DEFINITION:  Under basic supervision, performs customer service and administrative work. Responsible for sale of pro shop items, collection of fees.ESSENTIAL AND RELATED FUNCTION STATEMENTS:Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Greets guests, provide prompt, courteous and friendly customer services.
• Checks guests in, collects fees, informs players of course rules and regulation, maintains logs.
• Sells merchandise, maintain inventory records, and accurately reconciles cash register sales with daily sales reports.
• Organizes operations for the driving range. 
• Keeps updated on and provides information on upcoming tournaments and events. 
• Assists in coordinating and providing assistance in department tournaments and events
• Assists guests with all their needs while in the pro shop; Ensures inquiries and requests are met efficiently and professionally; Ensures complaints are dealt with in a pleasant manner and recorded for Manager.
• Maintains records of daily play on golf course and maintaining other data as directed; prepares reports for Manager.   
• Maintains the pro shop environment by keeping the shop neat and orderly by general housekeeping duties: maintains, cleans, and straightens merchandise displays, cleans facility.  
• Records and documents any safety hazards or other important situations immediately to supervisor.
• Accepts orders/shipments and stocks shelves/racks. Advises supervisor of receipt of items and inventory levels as needed.   
• Answers phones, direct calls, and answer customer questions professionally and any other administrative duties as assigned.
• Ensures documents are complete with proper signatures, dates or other written information; Ensures collection and recording receipt of appropriate payment (cash, credit card transactions); Handles and records cash and credit card transactions in accordance with department and City procedures. 
• Follows procedures for proper opening and closing of pro shop.
• Maintains positive professional and effective working relationships by providing exceptional customer service.
• Regular attendance is an essential function of this job to ensure continuity.
• May be required to work early mornings, evenings, holidays or weekends as needed.
• Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions.
• Perform light cleanup of outdoor areas.
• Maintains and ensures necessary janitorial equipment, office supplies, pro shop items, retail snack items are properly stocked and stored.
• Perform additional duties and projects as apparent and/or assigned.

 MINIMUM QUALIFICATIONS:Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through:

• Considerable knowledge of cash handling procedures & process
• Basic knowledge of mathematics
• Standard office practices and procedures
• English spelling, grammar, and punctuation
• File management and storage using good organization practices
• Basic knowledge computers and information systems

 PHYSICAL REQUIREMENTS:

• Requires occasional pushing and pulling of objects and materials, standing, lifting objects up to fifty pounds.  
• Requires knowledge basic of computer functions, printer and other office and telecommunications equipment.
• Requires visual perception and ability to communicate orally.
• Job must be performed with or without accommodations.