Technology Application Specialist

Technology Application Specialist

Join the City’s Information Technology (IT) team where you can be part of a dynamic, customer-centric, and collaborative organization committed to providing innovative solutions that leverage leading edge technologies.

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply. 

The Benefits of City Employment:

In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, a choice of health plans, a flexible spending program, employer contributions to a Retiree Health Savings plan, and top of the line employer paid vision and dental coverage. More information regarding benefits associated with this position can be found on our Miscellaneous Employee Benefits Page HERE.

Additional benefits include:

ABOUT THE POSITION:

The City of Santa Rosa is seeking a Technology Application Specialist with software system administration expertise and problem-solving skills to implement and support enterprise solutions serving our community. The current opening is in the Information Technology department under direction of the IT Supervisor of Enterprise Applications working with ERP systems that may include Finance, HR, Payroll, Timekeeping, Permitting, Inspections, and/or Code Enforcement modules. The list of eligible candidates resulting from this recruitment will be used to fill the current opening, and may be used to fill future Technology Application Specialist positions.

The primary purpose of this job classification is to handle software and enterprise-level application tasks of moderate to complex difficulty, supporting various operations across multiple departments in the City. This role is based in the Application Services division in the Information Technology department and assists with the daily management of essential software applications. Responsibilities include software configuration, workflow modifications, permissions administration, scripting, user support, process improvements, report development, and other related duties as needed. This position works closely with departmental business leads, subject matter experts, end-users, programming staff, and vendors to provide process improvements and ongoing support for the enterprise systems. This position will be the technical "go-to" person for the supported applications.

THE IDEAL CANDIDATE

The ideal candidate has experience supporting enterprise level software applications and Microsoft SQL databases, including writing complex T-SQL queries, developing stored procedures, using Microsoft SQL Server Management Studio, developing reports using Microsoft SQL Server Reporting Services (SSRS), and troubleshooting software problems. In addition, the ideal candidate has excellent interpersonal skills to work extensively with both technical and non-technical staff at all levels City-wide. The candidate must be able to logically create detailed documents and emails, as well as track, coordinate and facilitate communication on multiple projects simultaneously. Additionally, the ideal candidate has experience providing technical support for systems such as:

The Selection Process:

Only complete online applications, including required supplemental questions, will be reviewed. Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Incomplete responses, or responses such as "See Resume" can result in disqualification from the selection process. The most qualified candidates will be invited to the next step of the selection process, which may be a performance test and/or interview. The selection process may include other assessments.

Candidates selected to move forward in the recruitment process should plan for the following tentative dates:

• Skills Assessment: Monday, November 2 — In Person Only

• First Interviews: Monday, November 9 — Remote via Microsoft Teams

• Second Interviews: Thursday, November 19 — In Person Only

Please note that these dates are tentative and may be subject to change. Candidates advancing to each stage will receive additional information regarding the time, location, and/or meeting details.

• Analyzes, documents and recommends changes to business processes; 
• advises and consults with users to develop required application services for departmental business processes; 
• plans, coordinates, and schedules future needs keeping all parties informed of plans, progress, and issues; 
• develops and recommends application and resource priorities; 
• evaluates existing program performance and recommends modifications; 
• administers changes and adjustments to systems as needed; 
• assists in the day-to-day operations of the department’s applications technology needs; 
• replaces, repairs, upgrades, and maintains system software and hardware; 
• monitors and recommends improvement to operational performance and security; 
• troubleshoots system problems; 
• isolates the cause of system failures; 
• implements system upgrades; 
• installs new and additional hardware and software as required; 
• develops and implements automated records, workflows, stored procedures and specialized mid-level reports in response to user needs; 
• conducts formal and informal training programs on the use and operation of various application systems software. Maintains and compiles documentation of user procedures manuals, technical references, training manuals, handbooks and guides; 
• identifies opportunities for improving service delivery methods and procedures; 
• reviews with appropriate management staff and implements improvements;
• maintains tables, data structures, diagrams and testing data; 
• develops and administers methods to ensure data integrity;
• determines when to escalate problems to vendors or programmers to identify and correct causes of hardware and software malfunctions and to perform enhancements; 
• responds to and resolves user inquiries and complaints; 
• attends and participates in professional group meetings; 
• stays abreast of new trends, innovations, equipment, and languages used in computer systems and information technology in the area of assignment, as well as standard word processing, spread-sheet, database, reporting tools, graphics, and desktop publishing software; 
• provides emergency response to reduce down time, correct errors, monitor vendor activity, facilitate off hours scheduled maintenance, and repair system failures on an as needed basis; and 
• performs other duties as assigned.