- Location
- Office - IND - Karnataka, Bengaluru, India
- Type
- Full-time
- Department
- Management
- Seniority
- Senior
- Experience
- 8+ years
- Education
- Bachelor
- Source
- Workday
Description
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!
Our mission is simple: End Cyber Risk. We’re looking for a Senior Product Program Manager to be part of making this/that happen.
Position Overview and Objective
The Beta Manager is responsible for defining, operating, and continuously improving Arctic Wolf's customer-facing Beta Program. This role serves as the central coordinator for all beta initiatives, ensuring that new products, capabilities, integrations, and enhancements are validated by customers prior to General Availability.
The Beta Manager partners closely with Product Management, Engineering, Customer Success, Support, Product Marketing, Legal, Security, and IT teams to ensure beta programs deliver meaningful customer insights, measurable product improvements, and successful market launches.
This role owns beta program governance, participant recruitment, feedback collection, issue escalation, success measurement, reporting, and executive communications. The Beta Manager ensures every beta delivers actionable product validation while creating a positive customer experience and strengthening customer advocacy.
Own the company's Voice of Customer (VoC) strategy for pre-GA products, ensuring customer insights directly influence product strategy, priorities, and release decisions.
Serve as the executive authority for release readiness recommendations, including Go, No-Go, or Conditional Go recommendations for General Availability milestones.
Responsibilities
Product Validation Leadership
Establish measurable product validation frameworks to quantify product-market fit, customer value realization, and adoption readiness before General Availability.
Partner with Product Management to ensure beta findings directly influence roadmap prioritization, backlog refinement, and investment decisions.
Customer Advisory Relationships
Build and manage a strategic network of beta champions, design partners, customer advisory board members, and executive customer sponsors.
Create closed-loop feedback processes that ensure customers understand how their feedback influenced product decisions.
Beta Program Strategy & Governance
- Define and maintain company-wide Beta Program policies, standards, processes, and operational procedures.
- Establish consistent criteria for beta qualification, acceptance, execution, success measurement, and graduation to General Availability.
- Maintain governance processes for intake, prioritization, approvals, and executive visibility.
- Manage the Beta Command Center and associated operational cadences.
Beta Planning & Execution
- Partner with Product Management and Engineering to define beta objectives, scope, timelines, success criteria, and exit requirements.
- Develop beta execution plans, including onboarding, communications, support, training, and reporting activities.
- Ensure beta readiness across product, support, documentation, legal, operational, and customer-facing teams.
- Manage multiple concurrent beta programs across the product portfolio.
Customer Recruitment & Engagement
- Partner with Customer Success, Sales, and Product Management to identify and recruit qualified beta participants.
- Maintain participant profiles, segmentation, and engagement history.
- Lead customer onboarding and enablement activities.
- Establish trusted relationships with beta participants and executive customer sponsors.
Customer Feedback Management
- Collect, consolidate, and analyze quantitative and qualitative customer feedback.
- Facilitate feedback review sessions with Product Management and Engineering.
- Ensure customer requests, issues, and enhancement opportunities are documented and tracked.
- Develop actionable recommendations based on participant feedback.
Risk, Dependency & Issue Management
- Identify and manage program risks, blockers, customer concerns, and operational dependencies.
- Escalate critical issues to Product, Engineering, and executive stakeholders as appropriate.
- Monitor customer satisfaction and engagement throughout beta participation.
- Drive issue resolution and mitigation planning.
Reporting & Analytics
- Develop beta performance dashboards and executive reporting.
- Track enrollment, activation, engagement, adoption, satisfaction, defect trends, and feature utilization.
- Measure beta effectiveness and business impact.
- Provide regular status updates to leadership and executive sponsors.
Advocacy & Reference Development
- Partner with Product Marketing and Customer Marketing to identify advocacy opportunities.
- Support customer reference programs, testimonials, case studies, and speaking opportunities.
- Transition successful beta participants into customer advocacy programs.
Continuous Improvement
- Analyze beta outcomes and implement process improvements.
- Define best practices and reusable frameworks for future beta initiatives.
- Promote a customer-centric culture focused on product validation and adoption.
- Drive operational excellence throughout the beta lifecycle.
Experience & Requirements
- 8+ years of experience in Program Management, Product Operations, Customer Success, Product Management, or related disciplines.
- 5+ years of experience managing customer-facing software deployments, pilots, beta programs, or release programs.
- Experience working within SaaS or cybersecurity environments.
- Strong understanding of Agile software development methodologies.
- Experience collaborating with Product Management and Engineering organizations.
- Bachelor's degree in Business, Technology, Computer Science, Engineering, or related field.
- Experience managing at least ten enterprise-scale beta or early access programs with measurable business outcomes.
- Demonstrated experience presenting beta program outcomes and release recommendations to executive leadership teams.
Key Competencies
Customer-Centric Innovation - Ability to uncover unmet customer needs and translate customer insights into actionable product improvements.
Executive Influence - Ability to confidently challenge launch assumptions and influence executive release decisions using objective customer and operational data.
Customer Obsession - Ability to advocate for customer outcomes and ensure customer feedback influences product decisions.
Program Leadership - Ability to coordinate complex cross-functional programs and drive execution.
Strategic Thinking - Ability to align beta programs with organizational objectives and product strategy.
Data-Driven Decision Making - Ability to leverage metrics, analytics, and customer feedback to guide decisions.
Collaboration & Influence - Ability to work effectively across Product, Engineering, GTM, Legal, Support, and Executive teams.
Communication Excellence - Ability to communicate effectively with customers, executives, and technical stakeholders.
Risk Management - Proactively identify and address program, customer, and operational risks.
Continuous Improvement - Focus on process optimization, operational excellence, and scalability.
On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All India wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Flexible annual leave, paid holidays and volunteer days
Training and career development programs
Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
Fertility support and paid parental leave
Employee Assistance Program
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing [email protected]. View our Hiring Page to learn more about our application process.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.