Family Support Worker

• Max Term Part Time | Until 23rd July 2027
• Location: Keswick, South Australia
• Salary: $56,683 + Super + Salary Packaging
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Every family's journey is different. At Mission Australia, we support families impacted by alcohol and other drug (AOD) challenges to strengthen relationships, improve wellbeing, and create safer, healthier futures. Through evidence-based, family-centred support, we help parents, carers and children build resilience, overcome barriers, and achieve positive, lasting outcomes.

As a Family Support Worker, you will use your case management expertise to provide trauma-informed, person-centred support to families affected by AOD issues. Working collaboratively with clients and partner agencies, you will develop individualised support plans, connect families with specialist services, and empower them to build stability, strengthen parenting capacity, and achieve their goals. This is an opportunity to be part of a purpose-driven organisation where your skills, compassion and commitment will make a meaningful difference in the lives of vulnerable families.

This is a maternity cover position working 3 days a week preferably Wednesday to Friday.

Your key responsibilities will be to:

• Provide trauma-informed, person-centred case management to families impacted by alcohol and other drug (AOD) challenges
• Conduct comprehensive assessments and develop strengths-based, family-focused support plans
• Deliver individual and family support sessions using evidence-informed and culturally responsive approaches
• Support parents and carers to strengthen parenting capacity, improve family functioning, and create safe, nurturing home environments
• Assist clients to access AOD treatment services, mental health supports, housing, health care, financial assistance, and other community services
• Work collaboratively with specialist AOD providers and multidisciplinary stakeholders to coordinate integrated support
• Deliver outreach services to families within the community as required
• Advocate for families and empower them to build resilience, independence, and long-term wellbeing
• Maintain accurate case notes, client records, reports, and database information in accordance with organisational and funding requirements
• Contribute to program evaluation, quality improvement initiatives, and positive service outcomes through effective collaboration and reporting

Requirements for success

• Relevant degree with at least two years’ experience preferably in AOD space, or an equivalent combination of qualifications and relevant industry experience
• Experience providing case management support to families facing multiple and complex challenges
• Demonstrated experience working with vulnerable individuals and families
• Ability to manage a diverse and complex caseload effectively
• Experience delivering specialised or complex interventions and support strategies
• Strong understanding of recovery-oriented and strengths-based practice approaches
• Commitment to person-centred support and achieving positive client outcomes
• Excellent written and verbal communication skills with strong administrative capability
• Ability to maintain professional boundaries and exercise sound judgement

• Current Driver Licence, Working with Children Check and National Police Check, or willingness to obtain

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks.

Your benefits

• Rewarding Work- every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave 

Our Culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you