- Location
- Heber Springs, AR
- Experience
- 2+ years
- Source
- Paylocity
Description
Description
The Customer Service Coordinator is responsible for delivering a positive and consistent experience for customers of James & James across both retail and remote channels. This role serves as a key point of contact for customer communication, guiding customers through product selection and customization while ensuring inquiries are handled efficiently and issues are resolved in a timely and professional manner. This position blends customer support, retail engagement, and sales coordination to create seamless and elevated customer experience.
What You'll Do:
- Guide customers online, and over the phone in selecting styles, sizes, and finishes, including navigating customization options
- Serve as a primary point of contact for customer inquiries via phone, email, text, and various messaging platforms in a timely and professional manner
- Support customer issue resolution and assist with escalations to ensure prompt and effective outcomes
- Communicate clear expectations and deliver consistent, high-quality customer experience
- Stay up to date on product knowledge, customization capabilities, and current promotions
- Collaborate with team members to achieve sales goals and foster a positive team environment
- Co-create and design personalized experiences with customers to meet their needs and vision
- Perform proactive and consistent follow-up with customers before and after the sale
- Accurately document customer interactions and order details to ensure clarity and accuracy
- Partner with internal teams to resolve customer concerns and improve processes
- Support improvement initiatives by providing feedback, tools, and guidance to help drive change and improvements to enhance overall customer experience
What We're Looking For:
- 2+ years of experience in customer service, retail, or a related role
- Strong written and verbal communication skills
- Ability to manage multiple communication channels and priorities effectively
- Strong attention to detail to ensure order accuracy and prevent miscommunication
- Proven ability to handle customer concerns with professionalism and empathy
- Experience with CRM systems or customer service platforms a plus
- Experience in retail sales or showroom environments
- Exposure to e-commerce, customization, or made-to-order products
- Customer-focused mindset with a passion for delivering exceptional experiences
- Love for design and interior decorating
- Strong interpersonal skills and ability to engage with diverse customers nationwide
- Strong organizational and time management skills
- Adaptability in a fast-paced environment
- Sales-driven mindset with a hunger to close and support revenue goals
Why You’ll Love Working Here:
- Opportunity to blend creativity, customer engagement, and sales impact in a dynamic retail environment
- Direct contribution to revenue growth and achievement of sales goals
- Ongoing growth in customer experience, sales, and interior design expertise
- Competitive salary and benefits.
Skills
Customer ServiceRetail Sales
