- Location
- US
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Education
- Bachelor
- Source
- Eightfold
Description
- Design, develop, configure, test, deploy, and support Salesforce Service Cloud and integrated enterprise applications supporting Customer Experience operations. - Lead the technical implementation of complex Salesforce enhancements, balancing declarative configuration with custom development using Apex, Lightning Web Components (LWC), Flows, and APIs. - Collaborate with Business Systems Analysts, Product Owners, Architects, QA, and business stakeholders to translate business requirements into scalable technical solutions. - Provide technical leadership during solution design, code reviews, and development planning, ensuring adherence to Salesforce best practices, security standards, and architectural guidelines. - Develop and support integrations between Salesforce and enterprise applications using REST APIs, middleware, and event-driven technologies. - Design, execute, and support unit, integration, regression, and User Acceptance Testing (UAT), ensuring high-quality, reliable releases. - Analyze and resolve complex production issues, perform root cause analysis, and implement sustainable corrective actions. - Participate in Agile delivery processes including backlog refinement, sprint planning, estimation, code reviews, release management, and production deployments. - Mentor junior developers and provide technical guidance to improve development quality, consistency, and platform knowledge. - Identify opportunities to improve operational efficiency through automation, AI-enabled capabilities, reusable components, and continuous process improvement. - Develop and maintain technical documentation, development standards, and deployment procedures. - Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field, or equivalent professional experience. - 4+ years of hands-on Salesforce application development experience, including 2+ years supporting Salesforce Service Cloud or related experience. - Strong experience developing solutions using Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL, Platform Events, and REST APIs. - Demonstrated experience supporting the full Software Development Life Cycle (SDLC) within Agile/Scrum environments. - Experience developing and supporting integrations between Salesforce and enterprise applications. - Strong analytical, troubleshooting, and problem-solving skills with the ability to independently resolve complex technical issues. - Excellent communication and collaboration skills with experience working across business and technical teams. - Salesforce Platform Developer I certification (required within first year if not already certified); Platform Developer II, Salesforce Administrator, or Service Cloud Consultant certifications preferred. - Experience with Salesforce DevOps practices, Git, Azure DevOps, CI/CD pipelines, Jira, and Confluence. - Experience with Salesforce AI capabilities (Agentforce, Einstein, Prompt Builder) or Sierra and workflow automation. - Experience supporting Customer Experience, Customer Support, Case Management, or Professional Services organizations. - Demonstrated ability to provide technical leadership, mentor team members, and contribute to platform architecture and development standards. - Experience with enterprise integrations, ServiceNow, Power BI, or related business applications.
Skills
AzureCI/CDGitJiraConfluenceSalesforcePower BIServiceNowRESTAgileScrumDevOps
