Administrative & Communications Specialist

Performs a variety of functions for the Public Information & Communications Department, including managing city social media channels, and providing general secretarial and administrative/support for the City Manager.

• Monitor city’s and other appropriate departments’ social media channels;
• Monitor city social media channel interactions, comments, and statistics and create monthly report for Public Information & Communications Dept;
• Assist Public Information & Communications Dept as needed;
• Provides information and assistance to a variety of incoming telephone calls and in person requests; 
• Performs a variety of routine office support tasks including copying, filing, distribution of mail and receiving bids for Purchasing;
• Performs a variety of secretarial/administrative support work for assigned staff, supervisory and/or management personnel including taking and screens calls and assisting visitors; 
• Greets and directs visitors entering City Hall;
• Composes/types routine city board and commission monthly calendar;
• Performs other duties as assigned.

• Experience in a social media managing role (corporate or private) required;
• Knowledge of the operations and functions of departments listed; 
• Knowledge of general office management principles and practices; 
• Skill in maintaining confidential information and in the application of judgment in release of information to authorized persons; 
• Skill in establishing and maintaining effective working relationships with other departmental personnel, outside vendors and the general public; 
• Skill in maintaining record systems;
• Skill in following oral and written instructions, policies and procedures; 
• Skill in the use of MS Office including word processing, spreadsheets and presentation applications; 
• Skill in operating a variety of office equipment, including computer, telephone with department directory, copier, and FAX. 

Associate’s degree required. Previous experience in a customer service or office environment. Ability to operate a multi-line switchboard/phone, managing and directing multiple calls simultaneously. Excellent phone etiquette and time management skills. Strong verbal and written communication skills. Computer proficiency including Microsoft Office, email and social media management.