DEPARTMENT: Retail

REPORTS TO: Brand Manager

LOCATION: Palacio de Hierro | Cancún

ROLE TYPE: Full-Time

ABOUT ORLEBAR BROWN & CHANEL

Founded in 2007, Orlebar Brown was created with a clear vision: to redefine holiday clothing by combining tailored design, functionality, and luxury craftsmanship. The brand quickly established itself as a leader in premium menswear, particularly known for its iconic tailored swim shorts and refined resort lifestyle collections.

In 2018, Orlebar Brown became part of CHANEL, marking a strategic partnership that reinforces the brand’s positioning within the global luxury landscape. With CHANEL’s support, Orlebar Brown has continued its international expansion while preserving its entrepreneurial spirit, design integrity, and commitment to exceptional quality and customer experience.

THE POSITION

As a Client Advisor, you will be a key brand ambassador for Orlebar Brown, representing the brand’s values, heritage, and luxury service standards on the sales floor. Reporting directly to the Store Manager, this role is fundamental in delivering an elevated client experience, driving sales performance, and supporting the day-to-day operational excellence of the store.

Based in Los Cabos—a destination market with a strong luxury and international clientele—the Client Advisor is expected to demonstrate strong product knowledge, refined selling skills, and a genuine passion for client engagement, contributing to the store’s commercial success and brand reputation.

KEY ROLES AND RESPONSIBILITIES

Sales & Client Experience

• Drive individual and store sales results by delivering a personalized, high-touch client experience aligned with Orlebar Brown luxury standards.

• Build, maintain, and actively develop a client base, including client book management and follow-up to drive repeat business.

• Engage proactively with local and international clients, adapting the selling approach to a resort and destination-driven environment.

• Support product launches, seasonal stories, and brand initiatives on the sales floor.

Brand Representation & Standards

• Act as a brand ambassador at all times, ensuring that brand values and visual standards are consistently reflected in client interactions and store presentation.

• Maintain impeccable standards of store cleanliness, merchandising, and visual presentation in line with company guidelines.

• Support visual merchandising updates and floor refreshes as required.

Operational Support

• Assist the Store Manager in daily store operations, including opening and closing procedures when acting as Key Holder.

• Support cash handling, store banking, and cash-up procedures in accordance with company policies.

• Ensure security of the store premises, stock, and all company assets at all times.

• Assist with stock management activities, including receiving deliveries, replenishment, and cycle counts.

• Complete and submit required operational paperwork and reports when requested.

Collaboration & Communication

• Work collaboratively with the store team to achieve shared sales targets and deliver a cohesive client experience.

• Maintain effective communication with store management regarding client feedback, product performance, and operational needs.

• Liaise with Head Office teams as required, following established communication channels.

SKILLS AND EXPERIENCE

• Excellent verbal and written communication skills; strong customer service orientation is essential.

• Previous experience in high-end or luxury retail is required; menswear experience is a plus.

• Demonstrated ability to generate sales and drive footfall, including during quieter trading periods.

• Proven experience in building and managing a client base and client book.

• Comfortable using POS systems and basic computer applications.

• Strong organizational and planning skills with high attention to detail.

CANDIDATE PROFILE

• A proactive and solution-oriented mindset, with the ability to address challenges calmly and effectively.

• A strong sense of ownership and accountability for personal performance and contribution to team results.

• A practical multitasker who can manage details while maintaining awareness of broader store objectives.

• A self-starter who works well independently and collaboratively within a team environment.

• Enthusiastic, professional, and genuinely passionate about luxury retail and client service.