Telecommunications Oper I -7/7

Position Summary

Facility: Baptist Health Shelby 

Location: Alabaster, AL

Shift: 7 on 7 off

 

 

 

 

 

A Brief OverviewThe Telecommunications Operator implements procedures for processing codes and traumas quickly and accurately.

 

Responsibilities

 

What you will do

• Implements procedures for processing codes and traumas quickly and accurately.
• Monitors various alarm systems in work area to quickly and efficiently notify appropriate personnel when an active alarm is received.
• Answers and processes a high volume of calls accurately and professionally.
• Transfers callers to the proper entity when appropriate.
• Takes accurate messages when providing phone coverage for Orlando Health departments.
• Operates specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and service requests where appropriate.
• Dispatches appropriate personnel by radio or paging system.
• Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed.
• Familiar with HICS and is able to function during emergency situations.
• Participates in training, orientation and mentoring of new employees.
• Conducts overhead pages accurately and professionally.
• Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations.
• Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Baptist Health policies and procedures.

 

Section 1557 Non-DiscriminationThe Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.

Qualifications

Qualifications

• High school graduate or equivalent.
• 25 WPM Typing Speed Required