Service Desk Adminstrator

We're looking to add a Service Desk Administrator to our team here at Frontline, based out of Chalfont St Peter.

About Us, Our Culture & What We Can Offer You

At Frontline Security Solutions, you will join a leading Enterprise Security Integrator operating in 67 countries. We have been protecting communities and assets for over 25 years.

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people. We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

SALARY:  £33,067.70 per annum

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Childcare Vouchers
• Health & Wellbeing Resources 
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

WORKING HOURS: 40 hours per week | Monday to Friday | 8am – 5pm | Office based

What You’ll be Doing as a Service Desk Administrator

• Log incoming calls for service support via phone and email onto the system.
• Engineer scheduling for reactive calls and planned visits – sending to engineer PDA’s
• Raise purchase orders, track orders and arrange for delivery to site
• Handle incoming requests via both phone and shared inboxes
• Prepare remedial and client quotations
• Managing Preventative Maintenance visits with both clients and engineers.
• Provide completion paperwork for PM visits and resolve any follow up calls.
• Creation and supply of relevant RAMS documentation where required
• Review and provide summarised feedback on the content of engineer reports from both reactive calls and planned maintenance
• Organise workload to meet set objectives and KPI’s
• Adhoc cover and other administrative tasks

What We Would Like You To Bring

• Previous experience in a service setting within an scheduling/engineering role
• Strong organisational skills and attention to detail
• Confident communicator with strong customer service skills
• Comfortable in a fast paced environment
• Reliable and proactive 
• Attention to detail and accuracy in call logging/reporting/ charging criteria
• Good telephone manner and ability to build strong relationships with team members, engineers & clients
• Ability to build close relationships with engineers, team members, internal and external customers
• Able to work under pressure and continue to multitask/prioritise well

If this sounds like you, send in your application now!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe.  We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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