- Location
- Hinterm Hauptbahnhof 3-5, 76137 Karlsruhe
- Workplace
- Hybrid
- Department
- Customer Service / Customer Management
- Seniority
- Manager
- Source
- Greenhouse
Description
At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.
For us, our customers and their satisfaction are at the heart of our work. The Customer Experience Management Team analyzes the customer experience and satisfaction of all IONOS customers worldwide. From these analyses, we collaborate with specialized departments across the entire company to derive projects aimed at increasing customer satisfaction, thereby contributing significantly to company success. Following your onboarding, you will support our Customer Experience Managers in the detailed evaluation of customer feedback and customer data, in conducting customer journey mappings, and in implementing the resulting measures. You will have the opportunity to contribute to a variety of engaging projects. Ideally, you will be available to support us for at least 12 months.
Tasks
- Conduct analyses on customer experience and customer satisfaction to derive key insights for improving the overall customer experience.
- Support extensive customer journey analyses, visualize touchpoints using internal mystery shopping, and derive optimization measures.
- Assist in conducting competitive analyses of our international competitors.
- Contribute to the implementation of AI tools to increase efficiency in our data analyses and operational processes.
- Collaborate on team projects and take on your own independent tasks following the onboarding phase.
Qualifications
You are currently enrolled in a degree program in Business Administration, Economics, (Business) Informatics, Humanities/Social Sciences, (Business) Psychology, or a comparable field of study, alongside the following qualifications:
- An analytical mindset and basic knowledge of working with Excel / Google Sheets.
- Initial experience in data analysis as well as using AI tools (e.g., ChatGPT, Claude, or comparable applications).
- First practical experience in project management.
- Very good German and English language skills combined with strong communication abilities.
- A reliable, diligent, independent, and goal-oriented approach to work.
- Enthusiasm for taking on responsibility and demonstrating self-initiative.
- Ability to work efficiently while maintaining a high standard of quality.
- Strong team player attributes with excellent interpersonal skills.
To simplify and expedite our application process, we would appreciate it if you could include your certificate of enrollment directly with your application.
Benefits
- Hybrid working model.
- Flexible working hours through trust-based working hours.
- At some locations a subsidized canteen and various free drinks.
- Modern office space with very good transport connections.
- Various employee discounts for activities and products.
- Employee events such as summer and winter parties, as well as workshops.
- Numerous training and development opportunities.
- Various health offers, such as sports and health courses.
About IONOS
IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.
We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.
