Security Operation Service II

Key Responsibilities

• Lead security operations for edge and data center environments, ensuring alignment with company policies, operational standards, and compliance requirements.
• Oversee the implementation and continuous improvement of physical security policies, procedures, and operating controls.
• Serve as a primary security operations point of contact for internal teams, external partners, site providers, and vendors.

Incident Management and Security Monitoring

• Collect, review, and action reported incidents from data centers, warehouses, and edge sites.
• Analyze alerts, incidents, and observed risks to identify potential security threats and escalate issues to the appropriate incident response teams when required.
• Maintain clear incident records, support follow-up actions, and drive closure of corrective actions.
• Conduct incident and operational performance reviews with data center providers and relevant stakeholders.

Access Control and Compliance Management

• Manage internal and external access requests for facilities and security-controlled systems.
• Maintain and regularly audit access control lists, internal tickets, and permission management processes for physical and internal system access.
• Administer authorized user records and support periodic reviews to ensure access remains appropriate and current.
• Oversee CCTV and security camera management, including routine checks, issue tracking, and escalation of service concerns.
• Perform log reviews and support audit readiness for security and compliance requirements.

Safety, Media, and Asset Security

• Be au fait with safety standards for Edge environments - based on ISO45001
• Manage media handling and destruction processes, including disk sanitization verification, chain-of-custody tracking, and destruction vendor oversight.
• Monitor bad media dashboards, destruction workflows, and related operational controls.
• Support hardware decommissioning, RMA, and migration activities from a security perspective.

Security Operations and Cross-Functional Coordination

• Partner with Operations, Logistics, Compliance, Incident Response, and Engineering teams
• to support secure site operations.
• Review infrastructure maintenance notices, assess operational impact, and follow up on
• change requests where security review is required.
• Drive process improvements and standard operating procedures to improve consistency,
• control effectiveness, and operational efficiency.
• Support physical security audits, compliance reviews, and site readiness activities.
• Maintain accurate tracking of requests, projects, and operational activities across internal
• and external ticketing systems, including JIRA and related workflow tools.

Vendor Management

• Act as the initial point of contact for vendor queries related to security and compliance.
• Maintain current records for access control lists and inbound and outbound security tickets.
• Schedule onsite technicians and arrange site access for ad hoc and planned activities.
• Submit and track remote hands requests that support physical work at site locations.
• Perform regular audits of vendor portals, inventory records, and reported work hours.
• Coordinate reverse logistics and ERAD-related vendor activities and oversee execution on site.
• Lead or support quarterly business reviews with vendors to assess performance, compliance, and service quality.

Edge Security Technical

• Understand edge and data center security architecture, including access control systems, CCTV platforms, alarm systems, smart locks, and environmental security dependencies.
• Partner with engineering and infrastructure teams to evaluate security risks related to edge deployments, hardware lifecycle events, remote operations, and site changes.
• Support technical validation of security controls for new sites, equipment migrations, decommissioning activities, and vendor-led physical work.
• Review security-related logs, dashboards, and system records to identify anomalies, access irregularities, or control gaps that require investigation.
• Coordinate troubleshooting and escalation for security hardware and platform issues and ensure findings are documented and routed to the correct owners.
• Contribute to the definition and maintenance of edge security standards, operational baselines, and control checklists for geographically distributed sites.
• Assess operational security risks in areas such as remote access, privileged access, asset handling, media sanitization, and site-level exception management.
• Support the rollout of technical security improvements by validating readiness, documenting process changes, and tracking remediation actions to completion.

Requirements

• High attention to detail and strong operational discipline.
• Experience in security operations, physical security, compliance operations, or related infrastructure security environments.
• Ability to manage multiple stakeholders, priorities, and time zones in a fast-paced environment.
• Experience working with ticketing systems, tracking tools, spreadsheets, and operational dashboards.
• Strong communication, coordination, and vendor management skills.
• Demonstrated ability to improve processes and implement practical, scalable solutions.
• Experience in infrastructure data center or edge operations environments is preferred.
• Experience managing external vendors, site providers, or data center partners is preferred.