Front Desk / Receptionist | Bukit Jalil

Company Background

Our Client is a healthcare and wellness-focused centre dedicated to promoting healthy ageing, longevity, and overall wellbeing. The centre focuses on providing personalized health and wellness solutions designed to support clients in improving their quality of life, maintaining vitality, and achieving long-term health goals. Through a combination of professional consultation, preventive care, and personalized wellness approaches, Our Client aims to provide a holistic experience that goes beyond conventional healthcare.

Job Descriptions

• Welcome members and guests, manage arrivals and departures, and ensure smooth handovers to the appropriate team.
• Serve as the main point of contact for premium members, providing personalised assistance and follow-up.
• Manage the appointment schedule, including bookings, rescheduling, cancellations, confirmations and waitlists.
• Respond promptly to calls, WhatsApp, walk-ins and online enquiries.
• Record all enquiries accurately, identify potential leads and refer qualified prospects to the relevant membership team.
• Send appointment reminders and communicate any pre-visit requirements or preparation instructions.
• Coordinate member flow between consultation, treatment and recovery areas to minimise waiting times.
• Handle payments, deposits, receipts and invoices, including daily cash and payment terminal reconciliation.
• Keep member profiles, contact information and appointment records accurate and up to date.
• Coordinate closely with doctors, nurses, therapists and consultants regarding schedules, delays and VIP arrivals.
• Maintain a polished, welcoming and well-organised reception, lounge and member environment.
• Provide additional preparation and personalised support for VIP members and guests.
• Manage initial customer complaints professionally, resolving issues within authority and escalating appropriately when required.
• Monitor front office supplies, retail displays, promotional materials, couriers and deliveries.

Additional Responsibilities

• Support member events, health talks and promotional activities.
• Assist with member reactivation and appointment recovery initiatives.
• Help prepare daily reports covering traffic, enquiries, lead sources and no-shows.
• Provide basic administrative assistance to the Branch Manager.
• Support the training and onboarding of new front desk team members.
  

Job Requirements

Essential

• Previous face-to-face customer service experience.
• Strong interpersonal, communication and telephone skills.
• Highly organised, composed under pressure and attentive to detail.
• Comfortable handling payments and financial transactions accurately.
• Competent with computers, appointment/booking systems and basic spreadsheets.
• Professional, polished and well presented.
• Fluent in English and Bahasa Malaysia.
• Comfortable working a six-day rotating schedule, including weekends.

Preferred

• Experience in healthcare, hospitality, wellness or other premium customer service environments.
• Previous experience serving VIP or high-expectation clientele.
• Mandarin-speaking ability is an advantage.

Location: Bukit Jalil, Kuala Lumpur

Working Hours: 9:00AM - 6:00PM

Salary Range: RM2,500 - 3,500

PIC: Ms Haze (+6012-526 2679)