Administrative Support Specialist

Description

This position is responsible for providing customer service, administrative, and departmental support for the Utilities Department.

· Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; responds to complaints and requests for service; maintains records to ensure effective response.

· Dispatches maintenance crews in response to service requests; relays information to work crews in the field.

· Maintains department files and records.

· Prepares work orders using Hiperweb software in support of customer account adjustments.

· Records road cuts and sidewalk installations.

· Disseminates weekly standby schedule.

· Records new meters sold.

· Reconciles Bank of America transactions for 3 divisions.

· Enters GA811 Locate requests.

· Creates compliance trainings for Utilities department.

· Coordinates the Star Employee Program

· Creates content for Utilities Newsletter

· Assists with coordinating Utilities Community Outreach program events.

· Disseminates weekly maintenance schedules in the absence of the Senior Support Specialist.

· Enters purchase requisitions.

· Prepares letter, memoranda, and other correspondence.

· Performs customer satisfaction surveys.

· Creates information postings for department events using Canva software

· Submits data for monthly reports.

· Processes hydrant rentals and Environmental Truck Inspection invoices.

· Updates department’s webpage.

· Performs related duties.

Requirements

· Knowledge of modern office practices and procedures.

· Knowledge of city and departmental policies and procedures.

· Knowledge of computers and job-related software programs.

· Knowledge of customer service principles.

· Knowledge of basic accounting practices.

· Knowledge in prioritizing and organizing work.

· Knowledge in oral and written communication.

· Skill in the provision of customer services.

· Skill in the maintenance of files and records.

· Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

· Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

· Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.