Call Center Operator

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Closing Date:

09/11/2026

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

ICE | CORE PA Myeloma Access

Department's Website:

Summary of Job Duties:

The Call Center operator answers all incoming calls at the main switchboard using a computerized telephony integration system. This person will access databases within the system to provide information to callers, staff and physicians. The employee will also provide service for patients needing to access the UAMS Specialty Pharmacy and will notify appropriate staff of emergency situations. Develop skills and knowledge of UAMS physician services, provide hospital directions, promotional activities, current advertising topics and knowledge of services made available to public.

Qualifications:

Minimum Qualifications:

• High school diploma/GED plus 2 years customer service and administrative experience. 
• Telephone experience in a call center or medical setting desired. 
• Experience with computerized telephone integration system a plus.
• Must have computer/basic keyboard skills, telephone etiquette skills, basic knowledge of office machines. 

Additional Information:

Job Requirements:

• Answer incoming calls promptly and professionally while providing excellent customer service.
• Respond to inquiries, provide accurate information, and direct callers to the appropriate department or personnel.
• Operate a multi-line telephone system and manage a high volume of calls efficiently.
• Screen and prioritize calls based on urgency and organizational procedures.
• Transfer calls to appropriate departments, employees, or clinical areas.
• Take and accurately document messages, including caller name, contact information, and reason for the call.
• Assist callers with scheduling, appointment information, general questions, and service-related concerns as applicable.
• Handle emergency and urgent calls according to established protocols and promptly notify appropriate personnel.
• Utilize computer systems, databases, and electronic communication tools to document and retrieve information.
• Maintain confidentiality and protect sensitive patient, customer, and organizational information.
• Communicate professionally with patients, families, physicians, employees, vendors, and the public.
• Resolve routine concerns and complaints while escalating complex issues to the appropriate supervisor or department.
• Perform other duties as needed.

PHYSICAL REQUIREMENTS

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Physical Environment: Inside Medical Facility Environment

All UAMS employees will treat others with Dignity and Respect.  We communicate and share complete and unbiased information, assuring our colleagues receive timely, complete, and accurate information in order make informed decisions.  We participate in institutional initiatives and encourage the participation of others.  We collaborate in policy and program development, implementation, and evaluation using best practices in delivering quality service. All duties will be performed in accordance with the UAMS Core Concepts of Patient and Family Centered Care set forth by UAMS.  These core concepts allow for an approach to health care that shapes policies, programs, facility design and staff day-to-day interactions. It leads to better health outcomes and wiser allocation of resources, and greater patient and family satisfaction.  The core concepts of patient and family centered care consist of Dignity & Respect, Information Sharing, Participation, and Collaboration.

Salary Information:

$16.00 - hr

Required Documents to Apply:

List of three Professional References (name, email, business title), ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Sitting, Talking

Frequent Physical Activity:

Sitting, Talking

Occasional Physical Activity:

Walking

Benefits Eligible:

Yes