Service & Rental Advisor

Compensation: $26–$31/hour | Expected annual earnings of $62,000–$74,000, based on experience and overtime
Schedule: Full-Time | Monday–Friday, 7:30 AM–5:00 PM | Overtime after 40 hours

Build Your Career in the Equipment Industry

Tri-State Bobcat is looking for a Service & Rental Advisor to take ownership of daily service and rental operations at our St. Croix Falls location. This hands-on role focuses on efficient operations, strong customer relationships, team accountability, and growing the branch's service and rental business.

You'll work closely with customers, technicians, and other Tri-State Bobcat locations to manage workflow, resolve challenges, and identify opportunities to improve performance and expand the local customer base.

What You'll Do

• Oversee daily service and rental operations, including scheduling, workflow, equipment availability, and customer needs
• Manage service work from customer intake through completion, including estimates, work orders, customer communication, quality checks, and invoicing
• Coordinate with technicians and other departments to prioritize work, resolve issues, and maintain efficient operations
• Manage rental activities, including quotes, equipment recommendations, contracts, inspections, returns, and fleet availability
• Monitor rental fleet condition and utilization, coordinating maintenance and repairs to maximize equipment availability
• Build relationships with contractors, businesses, and other customers to generate repeat service and rental business
• Identify opportunities to grow sales across equipment, parts, service, and rental offerings
• Monitor branch performance and implement improvements to efficiency, customer satisfaction, and profitability
• Set daily priorities, hold team members accountable, and address operational challenges while fostering a collaborative work environment
• Maintain a safe, clean, and organized facility and ensure compliance with company policies and safety procedures
• Participate in manufacturer training and ongoing development to stay current on equipment, rental products, and industry practices

What We're Looking For

• 3+ years of experience in equipment service, equipment rental, dealership operations, or a related field; leadership experience preferred
• Strong understanding of equipment, service processes, rental operations, and customer needs
• Ability to take ownership, make sound decisions, and manage competing priorities independently
• Strong customer service, communication, and relationship-building skills
• Business-minded approach with the ability to identify opportunities to grow sales and improve operations
• Mechanical aptitude and strong problem-solving skills
• Proficiency with Microsoft Office; CDK, Intellidealer, or similar dealership software is a plus
• Valid driver's license and ability to safely operate and move equipment
• High school diploma or equivalent

Why Join Tri-State Bobcat?

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D Insurance, plus supplemental options
• 401(k) with company match
• PTO begins accruing your first day
• 7 paid holidays
• Employee Assistance Program (EAP)
• Manufacturer and on-the-job training
• Career advancement opportunities within a growing organization

About Tri-State Bobcat

Tri-State Bobcat is a leading regional provider of compact construction equipment and outdoor power solutions. We're known for strong customer relationships, quality products, and a culture that values safety, training, and work-life balance.

Tri-State Bobcat is an Equal Opportunity Employer.