Human Resources Operations Specialist

Come Grow With Us
At Gold Coast Health Plan, we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges.

Working at Gold Coast Health Plan means working alongside a team of committed individuals who are reshaping the organization and redefining how the needs of the whole person – health, health care, and social services and supports – are met. We are seeking collaborators, innovators, and those who are driven to be their very best.

If you are looking for a career of purpose and are passionate about having an impact on society’s health care challenges, then Gold Coast Health Plan is where you should be. Here, you will be challenged and rewarded in equal measure.

About this role:

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

**This position is open to California residents only**

ESSENTIAL FUNCTIONS

Job Function & Responsibilities

• Prepare and maintain new hire orientation materials in the HRIS system and ensure all documents such as pre-hire documents, executed policies, legal and required documentation are complete and maintained in the HRIS system and personnel file.

• Responsible for set up and maintenance of HR files shared drive folders.

• Maintains changes to current processes with established policies and procedures.

• Partners with Talent and Training on New Hire Orientation materials or assistance.

• Coordinate with IT and Facilities to ensure delivery of new hire and termination equipment return.

• Manage and maintain I-9 records, EEO, Workers Compensation reporting and files.

• Approve and update employee self service requests and organization changes in the HRIS system i.e., W-4, Address, Emergency Contact, Marital Status, Direct Deposit, Manager, pay and title changes, etc.

• Document payroll changes for bi-weekly payroll such as wage garnishments, changes in pay, etc.

• Serves as backup to Payroll for processing of verifications of employment.

• Process and maintain all background screenings in accordance with GCHP policies and procedures.

• Maintain database for Government Sanctions watchlist.

• Facilitate off-boarding process by ensuring termination packets are prepared as required, coordinating final pay with the payroll department.

• Facilitates scheduling termination exit meetings and required documents for HRBP’s, along with notifications to appropriate staff.

• Assist employees with general HR and Benefit questions.

• Lead tuition assistance program approval and reimbursement process with managers and payroll.

• Partner with Director with processing and responses to unemployment, workers comp and legal claims.

• Partners with Director with maintenance of compensation program updates, revisions, postings and out of state relocation and compensation letters.

• Partners with Director on maintenance, revisions and updates for all policy updates in Navex (PolicyTech

for current and creation of new HR policies in accordance with all state, local and federal guidelines, which includes partnering with HR Architect on HRIS system updates.

• Maintains GCHP emergency response system - Send Word Now that includes onboarding/offboarding of staff which includes data entry, correspondence and troubleshooting system access.

• Assist HR Architect with updating and maintaining performance, compensation and bonus programs in the HRIS system.

• Partner with Director for yearly benefits renewals, enhancements and health fairs.

• Assist management and/or HRBP’s for updating job descriptions.

• Acts as liaison between HRBP’s, Talent and Recruitment related to operations activities.

• Serves as back up for Recruitment Coordinator, Talent Acquisition Lead for Multiview, onboarding, candidate updates and HRIS system administration.

• Miscellaneous projects and tasks assigned by the Director.

Process Improvement & Compliance

• Identify gaps and provide recommendations and solutions for process improvement to streamline current systems and contribute to process enhancement to build efficiency.

• Assist HR Operations Manager with annual compliance reporting such as EEO-1 and ACA, annual payroll and compliance audits, policy creation/updates.

• Assist HR Operations Manager with updates on new legislation for updating current processes and/or policies to meet all state and federal guidelines.

• Assist HR Operations Manager with proofreading and updating of GCHP policies in PolicyTech.

MINIMUM QUALIFICATIONS

Education & Experience:

• High School Diploma or GED

• 5 years of Human Resources experience

• 3+ years of experience in Benefits and Payroll

KNOWLEDGE, SKILLS & ABILITIES

Preferred Qualifications:

• Bachelor’s Degree: In fields such as Business, Psychology and Human Resources

• Equivalent In lieu of degree: Will accept experience in any combination of academic education, professional training, or work experience, which demonstrates the ability to perform the duties of the position.

• PHR or HRIS Certification

• Healthcare or Public setting

• 3 plus years’ experience in ADP, Workday, Paylocity or similar HRIS platforms

• Maintain confidentiality with sensitive information, documents, e-mails regarding employee relations issues, inquiries, complaints, leaves of absences and accommodations.

• Ability to work with multiple projects and departments.

• Ability to work cross-culturally in a diverse environment.

• Ability to communicate the written word, professionally, cohesively and articulately.

• Oversee projects and prioritize resources.

• Demonstrate initiative to drive tasks and responsibilities.

• Self-manage priorities and responsibilities to ensure objectives are met.

• Able to interact and maintain vendor relationships

• Able to utilize computer programs and tools provided in work environment.

• Ability to implement and maintain various reports.

Technology & Software Skills: Advanced computer skills in MS Office products and HRIS and payroll systems.

Certifications & Licenses:

• A valid and current Driver's License, Auto Insurance, and professional licensure(s)

• PHR or HRIS Certification (preferred)

Competency Statements

• Business Acumen - Ability to grasp and understand business concepts and issues.

• Decision Making - Ability to make critical decisions while following company procedures.

• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.

• Interpersonal - Ability to get along well with a variety of personalities and individuals.

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

• Relationship Building - Ability to effectively build relationships with customers and co-workers.

• Presentation Skills - Ability to effectively present information publicly.

• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Judgment - The ability to formulate a sound decision using the available information.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

• Accuracy – Ability to perform work accurately and thoroughly.

• Self-manage priorities and responsibilities to ensure objectives are met.

• Exercise sound judgment and present a set-by-example presence regarding ethics, integrity, respect and responsibilities.

The estimated pay range for the position is:

$100,000.00 - $150,000.00

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

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