Branch Service Officer (Outsourcing)

Company: 3801 UOB Vietnam

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

·         Process end-to-end account opening applications for individual customers through off-premises channels.

·         Perform quality reviews of customer applications submitted via digital onboarding platforms.

·         Conduct customer name screening and related verification checks on relevant systems.

·         Capture and maintain customer information accurately within the core banking system.

·         Handle account maintenance requests and support administrative updates from internal stakeholders.

·         Prepare account opening documentation, account kits, and coordinate customer handover activities.

·         Ensure proper execution of document stamping, scanning, archiving, and records management requirements.

·         Maintain accurate filing and safekeeping of customer documentation in accordance with record retention standards.

·         Support account lifecycle management activities, including closure of prospect accounts and zero-balance accounts where required.

·         Ensure all operational activities are completed in compliance with internal procedures, regulatory requirements, and service quality standards.

Job Requirements

·         Good communication and interpersonal skills

·         Self-motivated, team player with the ability to work independently under tight timelines

·         Performance driven by scorecard

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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