CUSTOMER SERVICE: Representative - Fort Worth, TX area

Requisition Title

CUSTOMER SERVICE: Representative - Fort Worth, TX area
Location

Fort Worth Texas
Requisition Post Information* : External Company Name

Pilot Catastrophe Services Inc
Requisition Post Information* : External Company URL

www.pilotcat.com
Position Type (Portal Searching)

Temporary Full-Time

Catastrophe Management Solution (CMS - a Pilot sister company) is looking for Customer Service Representatives for our Fort Worth office. 

CMS Customer Service Representatives 

Pilot is actively recruiting Customer Service Representatives, Claims Processors, and Administrative Support Staff.

 

Our centers provide support to insurance adjusters, insurance carriers, and their customers during catastrophic events such as hurricanes, floods, and earthquakes.

 

Please note: This is not a licensed adjuster position. This role is in-office and not remote.

 

Compensation & Benefits:

• Competitive wages

• 401(k) plan

• Flexible Spending Account (FSA)

 

Responsibilities may include:

• Receiving First Notice of Loss (FNOL) inbound calls

• Making initial and follow-up calls to insureds

• Tracking claims processes and compliance

• Researching prior losses

• Notifying and updating agents

• Monitoring faxes and e-faxes for proper distribution

• Completing in-house system/software training

• Performing accurate and timely data entry

 

 

Required Skills & Qualifications:

• Strong data-entry skills

• Proficiency in Microsoft Word and Excel

• Excellent problem-solving and communication skills

• Customer service and call center experience

• Ability to manage multiple tasks and work in a team environment

 

Preferred (not required):

• Database application knowledge

• Familiarity with estimating software

• Multi-lingual abilities

 

The ideal candidate will also demonstrate:

• A professional and positive approach to work

• Strong work ethic and reliability

• Ability to track details while handling multiple tasks

• Team-oriented mindset

• Commitment to providing outstanding customer service

 

Additional Information: 

• Applicants must be 19 years or older.

• Some criminal offenses may disqualify candidates from employment.