- Workplace
- Remote
- Department
- Marketing
- Seniority
- Manager
- Source
- Keka
Description
About BIK.ai and Manifest AI
We are building the best automation company for retail and ecommerce brands. Our mission: increase Earth's GMV.
- Manifest AI is an agentic builder platform (Agent Studio) that lets brands build their own AI agents without code, across storefront, WhatsApp, Instagram, email and post-purchase. 500+ brands run on it.
- BIK.ai is a full-stack CRM for D2C brands: helpdesk, marketing automation and an AI agent builder in one.
We went from zero to ~$7M ARR in about three years. We are backed by Y Combinator and Peak XV (formerly Sequoia India), with leadership in New York and the core team in India.
What we look for in everyone: ownership without being asked, speed, comfort with ambiguity, and a bias for measurable customer outcomes over activity.
Job Summary
Location - India (Bengaluru / remote), working US hours
Shift - Overlap with US Eastern time, roughly 6:30 PM - 3:30 AM IST, with flexibility
About the Role
You own a book of US ecommerce brands on Manifest AI and BIK, and you are measured on whether they renew, expand and get real ROI.
Key Responsibilities
- Own a portfolio of US accounts end to end after go-live: renewals, expansion and day-to-day relationship.
- Run monthly and quarterly business reviews with brand founders, CX heads and ecommerce leads, built on automation rate, influenced revenue and ROI.
- Spot expansion: more AI reply volume, new channels (WhatsApp, Instagram, email), new agents, and BIK helpdesk or marketing.
- Partner with our solutions team to scope and ship new agents and automations customers ask for.
- Track account health and flag churn risk early, with a plan to fix it.
- Be the customer's voice internally: turn feedback into clear product asks.
- Keep HubSpot clean: every account, contact, renewal date and expansion opportunity up to date.
What we are looking for
- 3-6 years managing US customers at a B2B SaaS company, ideally in ecommerce, CX or martech.
- Native-level written and spoken English; comfortable on video calls with US founders and VPs.
- Proven record of renewals and upsell with a number you can show us (NRR, GRR or expansion revenue).
- Understand Shopify-era ecommerce: helpdesks like Gorgias or Zendesk, CX metrics, D2C economics.
- Can explain an AI product clearly and handle a hard conversation about ROI.
- Happy working a US-hours shift consistently.
Nice to have
- Experience with AI agents, chatbots or conversational commerce.
- Experience with HubSpot.
- Previously managed accounts with $20k-$100k ACV.
Success Metrics: First 6 Months
- Gross revenue retention and net revenue retention on your book.
- Expansion revenue closed.
- Every account with a documented ROI story (influenced revenue vs Manifest AI cost).
Skills
HubSpot