Leasing Agent

Job Title: Leasing Agent  
Location: Cleveland, OH 
Job Type: Full Time, On-site  
Compensation and Benefits  

• $20-$23/hr + Commission; commensurate with experience  

• Health Insurance  

• PTO and Holiday Pay  

Overview:  

Indian Hills Residences is seeking an energetic and results-driven Leasing Agent to join our leasing team and play a key role in maximizing occupancy and resident satisfaction. This individual will be responsible for managing the full leasing cycle—from prospecting and touring to lease execution and move-in coordination—while maintaining a professional, upbeat, and resident-focused approach. 

As a Leasing Agent, you are the first impression of our community. You’ll be responsible for delivering a high-quality leasing experience while helping prospective residents find their next home. 

Ideal Candidate Profile: 

We’re looking for someone who embodies the spirit of an Ideal Team Player—someone who is: 

• Humble: Open to learning and growing while supporting the team 

• Hungry: Motivated to meet goals, drive leasing results, and consistently improve performance 

• Smart: Emotionally intelligent, people-savvy, and able to connect with a wide range of personalities 

You thrive in fast-paced environments, can manage multiple tasks, and know how to sell both a product and an experience. 

Key Responsibilities: 

Leasing & Sales 

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process 

• Present available units and community amenities in an appealing, persuasive, and informative manner 

• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle 

• Consistently meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics 

• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies 

• Follow up with prospects via phone, email, and CRM systems to convert leads into leases 

Marketing & Outreach 

• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events 

• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc. 

• Track traffic and leasing performance using internal reporting tools 

• Coordinate move-in logistics, welcome packages, and resident orientations 

Customer Service & Retention 

• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction 

• Actively participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys 

• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively 

Administrative & Operational Support 

• Maintain daily knowledge of apartment availability, pricing, and lease expirations 

• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness 

• Coordinate closely with the Property Manager and maintenance team to ensure vacant units are market-ready 

• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time 

• Ensure leasing office and tour paths are consistently clean, organized, and welcoming 

Requirements & Qualifications: 

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred) 

• Previous experience in apartment leasing or residential property management strongly preferred 

• Strong communication, presentation, and negotiation skills 

• High energy, outgoing personality, and professional appearance 

• Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus 

• Excellent organization and time management skills 

• Must be available to work weekends and flexible weekday hours as needed 

• Ability to walk the property, show units (including upper floors), and lift up to 25 lbs 

• High school diploma or equivalent; college coursework in business or real estate is a plus 

Compensation & Benefits: 

• Base Salary: [SALARY HERE] + Commissions 

• Quarterly Bonus Pool + Year-End Performance Bonus 

• Health & Dental Insurance 

• Generous Paid Time Off (PTO) & Paid Holidays 

• Career growth opportunities within a fast-growing property management company 

• Supportive, collaborative team culture focused on excellence and resident satisfaction