ISG Platform Health Executive

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for identifying and managing strategic initiatives designed to support and enhance the experience of the product or platform. Key responsibilities include overseeing client and business interactions, strategic planning, product development and can include technology initiatives. Job expectations include strong collaboration skills across executives or other partners and strategic analysis driven for innovation of new wealth management solutions for clients.

The ISG Business Enablement Team is the dynamic, innovative and forward-thinking team responsible for the management and ongoing innovation of Bank of America / Merrill Lynch's industry-leading investment platforms including Alternative Investments, Capital Markets, Investment Advisory (Merrill Lynch One) and Personal Retirement.  This team is critical to help drive growth and ensure a healthy day-to-day operating model for all investment platforms.  ISG’s investment platforms are core to the firm’s wealth management growth strategy and support the needs of all client segments & advisors across the company ($5T investment balances, $16B annual revenue).

Reporting to the Head of ISG Platform Development, this senior level role will be responsible for leading several mission critical functions which comprise the Platform Health Framework for the ISG Business Enablement Team.  Specifically, this role will be responsible for leadership and continuous advancement of resiliency, capacity / scalability, security and quality assurance testing and providing a consumable summary of status / trajectory to ISG leadership.

Responsibilities:

• Drives investment products and strategies across investment solutions (mutual funds, SMAs, alternatives etc.) utilizing relationships across groups
• Identifies market trends and client needs to inform product positioning and enhancements
• Oversees client and business offerings to ensure product development and initiatives match client needs
• Provides strategic guidance on advisor tools, products, platforms and other investment related materials
• Collaborates with leadership members to educate advisors on offerings and enhance product adoption and engagement
• Uses strong communication skills both verbal and written to delivery clearly to wide audience from clients to executives
• Resiliency:  Responsible for measuring, monitoring and reporting on platform resiliency across the full suite of ISG platforms and applications.  Coordinates outage communications as necessary.  Conducts root cause analysis for any issues / errors and leads the effort with technology and LOB partners to develop plans to remediate and optimize platform infrastructure moving forward.
• Capacity / Scalability:  Accountable for establishing and managing a framework to measure and monitor usage / volumes and collaborates with Technology partners to ensure proper resources and capacity is in place to support future growth of the business. 
• Security & Compliance:  Ensures applications meet regulatory and internal compliance standards.  Partners with Technology / GIS to conduct regular audits and vulnerability assessments.  Drives data privacy protocols aligned with firm and industry standards.
• Testing:  Defines, plans and manages user acceptance testing activities for all ISG technology releases across multiple platforms, environments and test cycles.  Provides transparency into release progress / status; delivers updates in numerous forums / routines.  Leads release events, makes critical decisions regarding production readiness, defect deferral and prioritization of resources.  Provides final business signoff for both UAT and production releases. 
• Other: Lead special projects as needed

Required Qualifications:

• 12+ years of experience in the financial services industry, ideally in Wealth Management
• Substantial experience in a senior platform or product development position, with increasing level of responsibility
• Strong knowledge of wealth management platforms and products

Desired Qualifications:

• Excellent written and verbal communication, as well as exceptional organizational and follow through skills
• Comfortable and capable of working with multiple business, control, technology and operations partners, senior executives, front-office teams and leadership and communicating with them at their level of analytical/technical understanding
• Demonstrate strong people skills to influence, lead and collaborate across multiple business partners
• Ability to think creatively and identify out of the box solutions while balancing business priorities and risks
• Self-motivated, positive attitude and high energy; high performer in fast paced environment with ability to prioritize multiple responsibilities
• Proficient in artificial intelligence and proven ability to integrate within business processes to drive efficiency
• Excellent analytical and organizational skills
• Ability to work effectively in a team environment while achieving individual goals
• Bachelor’s degree in finance, economics or a related field desired, MBA is a plus

Skills:

• Business Acumen
• Product Management
• Sales Strategy
• Scenario Planning and Analysis
• Strategy Planning and Development
• Change Management
• Executive Presence
• Market Analysis
• Organizational Effectiveness
• Product Design and Development
• Business Case Analysis
• Customer and Client Focus
• Financial Analysis
• Process Performance Measurement
• Sales Performance Management

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1600 American Blvd - Hopewell Bldg 6 (NJ2600), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$180,000.00 - $280,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.