Lead - HR Service Delivery

Job Description

Overview

 

The Service Delivery Lead is responsible for supporting the delivery of HR operational services across the employee lifecycle. The role works closely with HR Business Partners, People Hub, Centres of Excellence (COEs), managers, and employees to ensure timely, accurate, and customer-focused HR support. The position contributes to an efficient service delivery by executing HR processes, maintaining data integrity, supporting compliance activities, and responding to employee and stakeholder queries.

Execute end-to-end employee lifecycle activities including onboarding, internal movements, promotions, transfers, and separations.

Support cyclical HR processes such as performance reviews, compensation reviews, talent activities, and organizational changes.

Ensure HR transactions are completed accurately and within established service level agreements (SLAs).

Monitor assigned HR cases and ensure timely resolution and closure.

Manage employee communications and support the publication of HR updates.

Assist in the transition of HR processes to the People Hub.

 

Your role

 

Responsibilities

·       Stakeholder Management

·       HR Audits

·       HR Policy and documentation

·       HR Communication

·       HR Operational Excellence

·       HR Service Improvement

·       HR Operations and Project Management

Roles

HR Operational Support

·       Action assigned HR cases and ensure timely follow-up, resolution, and closure.

·       Assist in driving continuous improvement employees and promote employee self-service

·       Ensure all transactions are completed in accordance with established SLAs and quality standards and ensure data accuracy and compliance.

·       COE collaboration: Work with COEs for lifecycle escalations and critical cases, intervening and advising as needed.  

·       Provide clarification and support the people operations / experience team on HR policies and processes.

HR Projects

·       People process: Drive the merit process, including promotions, bonuses, and salary corrections. 

·       Improvement Projects: Lead process improvement and automation initiatives, where possible. 

Employee Experience

·       Coordinate onboarding activities to ensure a smooth and positive new hire experience.

·       Assist in executing employee engagement initiatives and HR programs.

·       Collaborate with HR teams to identify opportunities to enhance employee satisfaction and service delivery effectiveness.

·       Support employees by providing clear guidance on HR policies, procedures, and available resources.

Policy & Process Administration

·       Maintain and update HR process documentation, SOPs, templates, and knowledge articles.

·       Coordinate policy implementation and support communication of policy changes.

·       Conduct periodic reviews to ensure adherence to documented procedures.

·       Support governance reviews and maintain process controls across HR operations.

·       Track mandatory compliance requirements and support completion follow-ups.

Communications Support

·       Prepare, review, and distribute routine HR communications and announcements.

·       Support HR campaigns, employee awareness initiatives, and organizational communications.

·       Ensure consistency and accuracy of communication materials shared with employees and managers.

·       Assist in maintaining communication templates and branding standards.

Audit & Compliance Support

·       Support periodic audits through validation of employee and process-related data.

·       Maintain audit-ready documentation and records.

·       Investigate and escalate discrepancies, exceptions, or compliance risks.

·       Work closely with compliance, legal, and HR teams to address audit observations and corrective actions.

Process improvements

·       Identify process improvement opportunities through employee feedback, operational reviews, and performance metrics.

·       Recommend enhancements to improve efficiency, quality, and employee experience.

·       Support automation and digitalization initiatives across HR operations.

·       Coordinate with internal and external stakeholders to implement process improvements and best practices.

·       Participate in special projects that contribute to HR transformation and service excellence objectives.

 

About you

 

·       Strong understanding of HR operations and employee lifecycle processes.

·       Excellent stakeholder management and relationship-building skills.

·       Strong analytical and problem-solving capabilities.

·       Effective communication and presentation skills.

·       Attention to detail with a focus on accuracy and compliance.

·       Ability to manage multiple priorities and work in a fast-paced environment.

·       Strong customer-service orientation and employee-centric mindset.

·       Continuous improvement and operational excellence mindset.

·       Proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and reporting applications

 

Rewards & benefits

 

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes: 

·       Comprehensive life insurance coverage.

·       Premium medical insurance for you and your dependents.

·       Generous annual leave balance.

·       Flexible and hybrid work solutions.

·       Remote work opportunities outside of country.

·       Company gratuity scheme.

·       Discretionary bonus program.

·       Relocation assistance.

·       Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

 

About AtkinsRéalis 

 

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.   

 

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.