Deli Lead

Job Summary

Our Deli Leads are key players in keeping our Deli teams on track and putting their best food forward. They provide unparalleled guest service and support the Deli Team Leader in developing an amazing team. They also stay on top of department records, processes, standards and methods. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

Experience Required: 6 months to 1 year; Desire to become a Non-union Team Leader required.
Experience Desired: Prior experience in grocery or related field
Education Desired: High school diploma or equivalent
Lifting Requirement: Up to 50 pounds
Travel Required: Regional - Daily, Less than 10%
Age Requirement: At least 18 years of age

Job Responsibilities

• Provide customer service that exceeds requirements for both internal and external guests.
• Understand all guest service initiatives and measurement tools (i.e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members.
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Take an active role in building the store's product assortment.
• Execute all sign package responsibilities and daily/weekly price changes.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Utilize all available tools to help reduce and eliminate shrink.
• Be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.