Agente de serviço ao cliente ( português e inglês )/ Start date: 05/10/2026

Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.

## Tasks

• Provide front line support to our customers via live chats, phones & emails promptly.
• Answering queries and resolving client issues regarding our products, platforms, and promotions in accuracy.
• Address customers’ feedbacks as well as complaints professionally, responsible for meeting customers’ expectation.
• Liaising with other departments and to keep up with the progress to ensure clients’ queries are solved in timely manner.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
• Attend to ad-hoc tasks as assigned by Team Lead.

## Requirements

**• Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills.**

**• Experience in Backoffice (Chats/Emails)**

• Diploma or above.
• Willing to accept rotational shift work (including weekends if required).
• Proficient in Microsoft Office and basic computer skills.
• Excellent communication and interpersonal skills.
• A logical and analytical approach to problem solving.
• Strong ethics, with ability to manage confidential information.
• Sharp time management skills and strong sense of responsibility towards duty.

Desirable:

• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry woulde a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Strategic thinker with an analytical mind and strong problem-solving skills.

## Benefits

1\. Job security: Permanent contracts for Moroccans and foreigners.

2\. Social benefits from day one: CNSS and AMO.

3\. Evolving salary: Enjoy an attractive salary with increments every 6 months.

4\. Rewards for performance: Motivating bonuses.

5\. Constantly challenge yourself: Regular challenges.

6\. Paid training: Invest in your development with quality training.

7\. Protected health: Mutual insurance that reimburses up to 85%, even for major risks.

8\. Two operational sites: Casablanca and Tangier.

10\. Choose your pace: Full-time or part-time.

12\. Salary advances: Financial ease.

13\. Business loan: Access to commission-based loans.

14\. Festive atmosphere: Thematic events throughout the year.

15\. Exceptional discounts: Agreements with e-commerce sites.

16\. Facilitated medical care: Agreements with doctors and laboratories.

17\. Fitness and well-being: Weekly sports sessions with a professional coach.

18\. Learn new languages: Free access to a language learning platform.

19\. Contribute to the community: Opportunity to participate in social actions and volunteering.

20\. Regular treats: Distribution of chocolate, fruits, ice cream...

21\. Win big: Don't miss our annual raffle.

22\. Banking benefits: Agreements with Bank Of Africa for exceptional discounts.

23\. Professional evolution: Opportunities to advance your career.

24\. Continuous enrichment: Qualifying training throughout the year.

25\. Assured dynamism: A young and dynamic work environment.

26\. Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years.

27\. Convenient location: Located in the city center, accessible by public transportation.

28\. Free parking: For bicycles and motorcycles.

29\. Multilingual management: A diverse leadership team.

30\. Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier.

31\. Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company.

**Working hours:**

8h-18h00 & 13h-22h or 14h-23h00 (Rotative)

**Net Salary+Bonuses:**

o Base salary: 4000 to 5000 MAD

o Language bonus: 1500 MAD

o Performance bonus: 1500 MAD