(FT) Holistic Student Success Coordinator (Grant Funded)

This is a grant-funded position scheduled to end on or before June 30, 2029

The Holistic Student Success Coordinator supports student success by helping students identify and address personal, financial, academic, and basic needs challenges that may interfere with their educational goals. Working across Atlantic Cape Community College's three campuses, the Coordinator provides individualized assistance and connects students with College and community resources related to food, housing, transportation, childcare, technology, mental health, and wellness.

As part of the College's Reimagined Advising model and the Community to Opportunity (CTO) 2.0 initiative, the Coordinator works collaboratively with advisors, faculty, staff, and community partners to identify student needs, coordinate referrals, and provide timely follow-up. The position also supports student outreach, peer navigation, program activities, and the collection of information to help the College improve support services and promote student persistence and retention.

Duties and Responsibilities: 

• Meet with incoming, continuing, and returning students to identify personal, financial, academic, and basic needs challenges that may affect their educational success.
• Provide individualized support and connect students with College and community resources, including food assistance, housing, transportation, childcare, healthcare, technology, mental health, and emergency financial assistance.
• Assist students with navigating College procedures, community services, public benefits applications, and other available assistance programs.
• Coordinate student referrals and follow-up activities to help ensure students receive appropriate services and support.
• Work collaboratively with advisors, One Stop Enrollment, Student Service Navigators, faculty, and staff to identify student needs through intake, early alerts, periodic check-ins, and other referral processes.
• Maintain confidential student case records, documenting identified needs, referrals, assistance provided, follow-up activities, and outcomes in accordance with College policies and FERPA requirements.
• Develop and maintain relationships with community organizations and service providers throughout Atlantic and Cape May Counties to support student referrals and access to services.
• Maintain an updated directory of College and community resources, including available services, eligibility requirements, and referral contacts.
• Coordinate the College's student assistance and voucher programs in accordance with established guidelines and procedures.
• Assist with activities associated with the Community to Opportunity (CTO) 2.0 initiative, including task force meetings, student outreach, referral processes, and program implementation.
• Recruit, train, supervise, and coordinate Peer Navigators to support student outreach, resource awareness, and student feedback.
• Serve as a member of the College's CARE Team, assisting with student referrals, coordinated support, and appropriate follow-up.
• Provide workshops, presentations, and outreach activities for students on mental health awareness, stress management, wellness, and available basic needs resources.
• Assist with faculty and staff training and awareness activities related to recognizing student needs, reducing stigma, and connecting students with appropriate resources.
• Maintain program activity records and assist with monthly, annual, and grant-related reporting, including information on students served, referrals, assistance provided, and service outcomes.
• Collaborate with Institutional Research, Information Technology, and other College departments to support student-support tracking, data collection, and improvements to referral processes.
• Participate in professional development, College committees, and other student success initiatives as assigned.
• Perform other related duties as assigned.

Education:

• Bachelor’s degree in Counseling, Social Work, Psychology or related field
• 2-3 years of relevant experience in student support, case management and resource navigation
• Experience working with culturally-diverse and high-risk populations
• Familiarity with public benefits, emergency assistance and community referral networks
• Experience working in higher education preferred
• Bilingual in English and Spanish preferred

Competencies and Skills:

• Strong communication skills and computer literacy
• Experience with student information software(s) preferred
• Must maintain ethical guidelines, professional standards of care in mental health practice and confidentiality.

Terms of Employment:

This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location.