Customer Service Representative (CSR) – B2C Sales

LearnTastic is looking for a results-driven Customer Service Representative with a strong background in B2C Sales. This is not a pure customer support role-we're looking for someone who can confidently sell, retain customers, identify upsell opportunities, and deliver an exceptional customer experience across multiple communication channels.

Responsibilities:

• Handle customer interactions via calls, emails, live chat, and SMS.
• Convert customer inquiries into sales and achieve conversion goals.
• Identify and drive upsell and cross-sell opportunities.
• Proactively retain customers by addressing concerns and providing suitable solutions.
• Resolve customer issues while maintaining a high level of customer satisfaction.
• Follow up with prospective and existing customers to maximize retention and revenue.
• Accurately document customer interactions in the CRM.
• Collaborate with internal teams to ensure timely issue resolution.

Mandatory Requirements:

• 1–2 years of B2C Sales experience (Mandatory).
• Customer Service experience - 2-4 Years
• Hands-on experience in upselling and cross-selling (Mandatory).
• Proven client retention/customer retention experience (Mandatory).
• Experience working towards soft targets/KPIs, such as conversion rate, customer satisfaction (CSAT), retention, first response time, and quality metrics (Mandatory).
• Experience handling customer interactions via calls, emails, and live chat (Mandatory).
• Excellent spoken and written English.
• Strong communication, negotiation, and objection-handling skills.
• Comfortable using CRM and customer support platforms.
• Ability to work independently in a fast-paced, target-driven environment.

Preferred:

• Experience supporting US-based customers.
• Experience in EdTech, Healthcare, SaaS, or eCommerce.
• Familiarity with CRM tools such as Pipedrive, HubSpot, Zendesk, Freshdesk, or Intercom.

What We Offer

• Salary: USD $600–$1,000/month (Based on experience)
• Performance-based incentives.
• Immediate joining.
• Opportunity to grow with a fast-growing global organization.
• Remote work environment with career advancement opportunities.

Location: remote