Junior Microsoft 365 Administrator

Job Description:

Junior Microsoft 365 Administrator

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Role Overview

We are looking for a Junior Microsoft 365 Administrator to support the day‑to‑day operations of an enterprise Microsoft 365 environment. This role is ideal for someone building a career in Microsoft cloud services and managed IT operations, working under the guidance of senior engineers within a structured, ITIL‑based support model.

You will assist with administration, monitoring, and service requests across core Microsoft 365 services while gaining hands-on experience in a large, regulated enterprise environment.

What You’ll Do

• Provide front‑line operational support for Microsoft 365 services, including:
  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Teams
  • Microsoft 365 Office applications
• Perform user administration tasks such as:
  • License assignment
  • Group and access updates
  • Account changes following approved requests
• Support incident triage and troubleshooting under senior engineer guidance.
• Monitor Microsoft 365 service health dashboards and report alerts or issues.
• Assist with Microsoft Teams and collaboration administration in line with governance standards.
• Support basic email security tasks within Exchange Online Protection (EOP).
• Assist with Multi‑Factor Authentication (MFA) user support and troubleshooting.
• Process standard service requests accurately and within defined procedures.
• Maintain clear documentation of work performed in ticketing and service management systems.
• Follow change, incident, and service request processes consistently.

What You Bring

• 1–3 years of experience supporting Microsoft 365 or Office 365 in an IT environment.
• Basic hands‑on experience with:
  • Exchange Online
  • Teams
  • SharePoint Online or OneDrive
• Understanding of common IT support concepts (incidents, service requests, escalation).
• Interest in Microsoft cloud services and learning enterprise‑scale environments.
• Good written and verbal communication skills.
• Strong attention to detail and willingness to follow documented procedures.
• Ability to work effectively as part of a team and escalate issues when needed.

Nice to Have

• Entry‑level Microsoft certifications (e.g., MS‑900, AZ‑900, or similar)
• Experience working in a service desk or managed services environment
• Exposure to ITIL concepts or ticketing tools
• Basic familiarity with security concepts such as MFA or email filtering

Work environment:

• This role follows a hybrid work model in Ontario.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.