- Location
- Baltimore, MD, US
- Department
- Customer Service
- Seniority
- Entry
- Closing date
- Today
- Source
- iCIMS
Description
Overview
The Clinical Associate for the Neurology Developmental and Medicine Development is responsible for working directly with clinicians and staff to meet the needs of patients and family within the Clinical Programs.
Responsibilities
1. Responsible for the daily planning, management and monitoring of patient flow through assigned clinics. Addresses scheduling problems, answers patient/family questions related to services being provided, resolves administrative or operational issues for clinical staff and ensures an efficient and smooth clinic operation.2. Ensures that appointment reminder calls are confirmed, cancellations are rescheduled, “no shows” are addressed, and that every attempt is made to consistently maintain a full clinic schedule through collaboration with Care Center staff and clinicians.3. Ensures scheduled and waitlisted patients are cleared in a timely manner and patients informed of benefit information when necessary through collaboration with Care Management staff4. Work directly with clinicians and support staff to grow the patient population served and increase patient show rate.5. Work directly with clinicians to address template and schedule changes as appropriate.6. Ensures smooth flow of operations including but not limited to; wait-list monitoring and maintenance, appointment scheduling, registration, charge entry, and triage of new patients to the clinic. 7. Informs necessary persons of assignments, scheduling changes and matters relating to the efficient operations.8. Assist clinicians and coordinates with OPD staff to ensure the optimal flow of daily operations of clinic-related activities, communication, and customer satisfaction. 9. Screen, channel and prioritize clinically-related calls, emails and correspondence according to clinic protocols and clinician requirements. Use independent judgment to refer patients and families as appropriate to other KKI professionals including Nursing, Social Work and therapeutic disciplines.10. Place follow-up calls to patients and families. Document according to Neurology Clinic protocols and clinician requirements.
Qualifications
QUALIFICATIONS:• Familiarity with Medical terminology is preferred.
EDUCATION:• AA/AAS required (or equivalent number of relevant years’ experience in a clinical setting)• BA/BS preferred
EXPERIENCE:• 2 years of office support, administrative experience required; five years preferred.• Administrative or professional experience in medical office/clinic setting preferred but not required.
