699 - Inside Sales Representative

Description

The Inside Sales Associate is responsible for supporting business growth by managing inbound and outbound sales activities, processing orders, providing product support, and building strong customer relationships. This role serves as a key point of contact for customers while working closely with branch operations and sales teams to deliver exceptional service and support throughout the sales process.

Responsibilities

• Respond to customer inquiries via phone, email, and other   communication channels. 
• Provide product recommendations and support based on customer needs.      
• Process customer orders accurately and efficiently. 
• Track orders and shipments while providing timely updates to  customers. 
• Resolve customer questions and issues in a professional and timely  manner. 
• Build and maintain strong relationships with new and existing  customers. 
• Support outbound sales efforts and proactively identify  opportunities for business growth. 
• Meet or exceed individual and team sales goals. 
• Collaborate with branch operations and sales teams to improve   customer experience and internal processes. 
• Maintain accurate customer and sales records within company systems.      
• Assist with additional administrative and sales support duties as   needed. 

Requirements

• Prior customer service, inside sales, sales support, or related   experience preferred. 
• Strong communication and interpersonal skills. 
• Ability to multitask and work in a fast-paced environment. 
• Strong organizational skills and attention to detail. 
• Basic computer proficiency and ability to learn internal systems  quickly. 
• Strong problem-solving skills and customer-focused mindset. 
• Ability to work independently while contributing to a team   environment. 
• Experience in building materials, manufacturing, distribution,   construction products, or related industries preferred. 
• Sales-oriented mindset with the ability to identify growth  opportunities and build customer relationships. 

Why Join Spectra?

For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.