Scheduled Hours

40

Position Summary

This Staff Nurse position serves as a clinical liaison between physicians, patients, families, pharmacies, and external healthcare facilities to support safe, coordinated, and comprehensive patient care.

This hybrid role is responsible for managing patient communication, performing clinical triage, coordinating follow-up care, and supporting providers through timely communication of results, treatment plans, and clinical recommendations within a multidisciplinary care team.

Job Description

• Manage patient communication across telephone and electronic health record systems (including MyChart), performing clinical triage, symptom assessment, scheduling and follow-up coordination, communication of results and provider instructions, and escalation of urgent concerns.
• Coordinate multidisciplinary care across physicians, advanced practice providers, patients, caregivers, pharmacies, specialists, and community resources to ensure continuity of care.
• Process provider-directed clinical workflows, including medication refills, laboratory and diagnostic orders, referrals, and external medical record retrieval and review.
• Complete patient documentation and required forms accurately within the electronic health record (EHR) and facilitate other electronic workflows.
• Provide patient and family education related to treatment plans, medications, preventive care, and chronic disease management, with emphasis on complex geriatric populations.
• Maintain compliance with HIPAA and organizational policies, participate in quality improvement initiatives, and maintain required clinical competencies and certifications.

• Perform other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment
• Exposure to blood-borne pathogens
• Requires protective devices
• Patient care setting
• Direct patient care setting

Physical Effort

• Typically sitting at desk or table
• Repetitive wrist, hand or finger movement
• Occasional lifting (25 lbs. or less)

Equipment

• Office equipment
• Clinical/diagnostic equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Associate degree - Nursing

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Graduate of an accredited nursing program.
• Current RN licensure in the state of Missouri and/or Illinois, depending on location, in accordance with Compact Act.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Related Medical (1 Year)

Skills:

Active Listening, Adaptability, Customer Empathy, Detail-Oriented, Effective Written Communication, Electronic Health Records (EHR), Emergency Situations, Epic EHR, Family Support, General Nursing, Handling Crisis Situations, Medication Administration, Nursing Practice, Oral Communications, Patient Charting, Patient Education, Prioritization, Team Collaboration, Vital Signs

Grade

S25

Salary Range

$60,000.00 - $99,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.