Manager Human Resources Operations

Career Area:

Human Resources

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Designs, plans, and implements a variety of employee services and voluntary benefits within the organization.

Responsible for compliance with HR Standard Operating Procedures, Continuous evolution and improvement of Process Optimization, Ability to tell a story through Data Analysis, Working cross functionally with key groups such as Payroll, Legal, Talent Acquisition, Talent Management, Total Rewards, HR Business Partners, leadership/stakeholders, among others.

Responsibilities

• Effectively manages HR Operations teams to achieve operational excellence targets related to processes in the following areas: employment compliance, pre-payroll, absence management, time tracking, benefits administration, and employee data management.

• Manages the work allocation for HR Operations teams and implements mechanisms to quickly adjust work allocation to meet changing business needs.

• Proactively assess the impact of changes to HR policies and programs on HR Operations and implements process changes as needed ensuring effective documentation and training to minimize the impact of changes on team productivity and quality.

• Develops continuous improvement programs and leads the identification, assessment, and implementation of continuous improvement opportunities.

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.

 Level Working Knowledge:

• Gathers data for use in the analysis of business processes.

• Illustrates problems, opportunities and methods for improving existing business processes.

• Suggests ways to reduce variation and/or waste in processes.

• Helps evaluate what factors should be addressed in the change program.

• Participates in requirements analysis for process changes.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

 Level Working Knowledge:

• Provides a quality of service that customers describe as excellent.

• Resolves common customer problems.

• Responds to unexpected customer requests with a sense of urgency and positive action.

• Provides direct service to internal or external customers.

• Documents customer complaints in a timely manner.

HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.

 Level Working Knowledge:

• Analyzes policy and standards documentation and ensures organizational compliance.

• Maintains a specific set of standards and associated HR procedures.

• Communicates and refers potential exceptions upward for review and approval.

• Assists in the development and implementation of specific procedures.

• Provides feedback for the improvement of HR procedures.

Human Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.

 Level Working Knowledge:

• Utilizes a specific management consulting process.

• Applies a specific HR consulting model in an engagement.

• Provides line management with written reports proposing options and courses of action for HR issues.

• Interprets various sets of HR data in coming to conclusions and proposing actions.

• Facilitates meetings for gathering HR data, implementing HR strategies and resolving HR problems.

Human Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.

 Level Working Knowledge:

• Implements a specific aspect of day-to-day HR operations according to HR strategies.

• Assists training sessions related to HR processes and systems.

• Documents routine work flow, resource requirements, dependencies and criticalities.

• Records all HR data and transactions in Human Resources Information Systems (HRIS).

• Generates and interprets standards and management reports on HR activities.

Top Candidates will also have:

Previous experience leading and executing projects across country.

Ability to implement AI to demonstrate automation.

Previous experience with Workday software.

Strong communication and prioritization skills.

Outstanding judgment and creative problem-solving skills.

This position requires working onsite five days a week.

 

Visa Sponsorship is not available for this position.

Posting Dates:

July 16, 2026 - July 30, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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