Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

Our North Liberty, IA office is hiring a Client Service Associate. This role serves as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This role is a critical position within our office, responsible for driving the team culture by delivering exceptional service and support to clients, external partners, and internal advisors. This individual should bring a foundation of basic financial knowledge, have keen attention to detail, and be able to manage multiple tasks and priorities efficiently.

In the spirit of pay transparency, we are excited to share the base salary range for this position: $42,500.00 to $50,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so let’s have one.

Primary Job Functions

New Client Onboarding

• Ensures accurate completion of prospect / new client paperwork/set up   ​

• Follow up on funds transfer from surrendering company 

• Maintains (CRM) database and client files

• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors 

• Record incoming assets to the appropriate blotting tool 

Client Relationship Management

• Dialogues with client to understand their personal history and current financial needs and communicates to the advisor or handles issue resolution

• Prepares account transactions, trades, deposits, withdrawals, RMDs, etc. 

• Completes any review follow up needs for client 

• May work with client’s tax or legal counsel on client concerns 

• Conducts Tax Research (1099s) 

Team and Corporate Support

• Assists Advisor Team Operations to streamline processes 

• Completes operational projects to support enhancements and changes 

• Communicates process and sales updates to team 

• Manages vendors to Service Level Agreements 

Industry/Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes, and sales model

• Understands financial terminology and products

• Attends Client Services and company educational events

Education/Qualifications

• 4-year college degree preferred

• 2+ years' experience within financial services, specifically wealth management firms is required

• Superior verbal and written communication skills required

• Proficient with Microsoft Office Suite or related software required

• Familiarity with Salesforce preferred

• Ability and interest to learn financial concepts and products

• Ability to work as a team member with deadlines, be flexible under pressure and prioritize work

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified at Associate level is $42,500.00 to $63,750.00. However, the base salary range bolded above is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage (Available to full-time employees and their families)

• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

• Life and AD&D insurance – employer paid and voluntary options

• Short-term and long-term disability, workers compensation – employer paid

• 401k with match and profit sharing

• Wellness programs and resources

• Voluntary benefits, including pet insurance

• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

• 12 paid holidays each year (10 pre-determined and 2 floating days)

• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.