Housekeeping Supervisor

FILINVEST COMPANY: CRIMSON HOTEL FILINVEST CITY MANILA



Position Summary:

To oversees the general operation, cleanliness and maintenance of all areas of Housekeeping. Works under the supervision of the Executive Housekeeper, assists him with all duties and substitutes for the Executive Housekeeper during his absence

Scope and Responsibilities:

• Prepares shift reports for the Executive Housekeeper.
• Trains, evaluates and motivates staff.
• Ensures the highest standard of cleanliness is maintained in all areas of the department.
• Keeps stock records and forms current, and ensures sufficient stock of cleaning and guest
  supplies is available.
• Continuously conducts refresher trainings for all housekeeping employees.
• Maintains stock inventories whenever required.
• Maintain a strong working relationship with other departments, especially with Front Office and Maintenance.
• Handles guest complaints and missing or damaged items in guestrooms.
• Gives priority to all VIPs and ensures they receive superior service.
• Ensures that cleanliness, hygiene and safety standards are strictly observed
• Records maintenance and defects found in rooms and corridors, and sends a report to
  Engineering through the Coordinator.
• Ensures that any required repairs/maintenance is completed as soon as possible.
• Ensures that all Room Attendants are provided proper tools and adequate supplies for daily operations.
• Ensures that all pantries are adequately stocked with linen according to set policies, neatly
  organized, and their doors kept closed at all times.
• Conducts daily staff briefings.
• Prepares daily shift roster and maintain absence statistics.
• Ensures that all employees on guest/public areas wear their nametags and is properly groomed.
• Conducts quality inspection of all guestrooms assigned or 30 to 40 rooms per day regardless of status.
• Prepares Room Inspection Checklist for every room released too Vacant Clean.
• Assess room situation and puts in out-of-order status as deemed necessary.
  Ensures that all lost & found items in guest rooms are declared by Attendants & stored properly.
• Endorse necessary information within the shift on the Supervisors logbook.
• Analyzes training needs, schedules and conducts training.
• Implements safety standards and conducts training.
• Analyze and make recommendations for Room Attendants performance. Prepares cleaning schedule for the whole year and ensures and full implementation.
• Conducts pantry inventory prior requesting from storeroom.
• Practices good expense management & implements the same in the department.
• Conducts inventory for supplies, room equipment & machines then report losses, breakages,
  discards or propose repairs.
• Records critical incidents, shares problems & discuss solutions to the team.
• Perform other duties that maybe assigned by the Executive Housekeeper or Assistant Executive Housekeeper