Your role

What you'll be doing

CORPAY is currently seeking 2 experienced senior customer service reps to join us as an Account Managers within our Customer Experience division. This position falls under our international fuels line of business and is based in our Ellerslie office. In this role, your key purpose will be maximizing customer retention by working with early-life customers and partners across Australia and New Zealand. You’ll do this by understanding customer needs, satisfaction, and delivering industry leading service and solutions to meet customer needs. This role is tailor-made for someone looking to take the next step in their career who reveres providing exceptional customer service through the art of account management. The yearly salary for this role is $65,000 plus a monthly target incentive, and the working hours are Monday thru Friday from 11am to 7pm. You will report directly to SME Manager and regularly collaborate with the sales, product, credit and marketing teams.

How We Work

Following three months of training as an Account Manager, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:

• Assigned workspace in Ellerslie office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Developing compelling solutions that keep customers engaged and committed to our products and services.
• Masterfully resolving issues, ensuring customer satisfaction.
• Skillfully negotiating new terms to enhance partnerships.
• Cultivating existing relationships, fostering loyalty.
• Unearthing fresh business prospects while working in harmony with sales, credit, and customer service departments.
• This opportunity is tailor-made for someone who reveres providing exceptional customer service through the art of account management.

Qualifications & Skills

• 3 to 5 years’ previous experience in an account management or senior customer service role
• Card sector experience and experience in the automotive, fuels, oil and/or energy sector, payments, credit or debit card services will be highly regarded
• Expert communication and confidence in building long-lasting and trusted relationships with key accounts, customer stakeholders and partners.
• Ability to negotiate and present at all levels of the organisation including executive and c-level.
• Ability to manage multiple projects simultaneously, work well under pressure and have a strong eye for detail.
• Solid CRM software experience is essential

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.