Manager, Technical Services

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

• Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
• Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
• Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
• Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
• Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

• Responsible for managing the Analyst(s) and Senior Analyst(s), Technical Services, support expectations, department objectives, and career path development.
• Technical aptitude and ability to troubleshoot complex software functionality issues.
• Serve as an escalated point of contact for the client and oversees the delivery of high level of quality service to ensure satisfaction with our products and services.
• Manage timely review, escalation and/or resolution of software issues to ensure the needs of the organization and the clients are met.
• Develop and maintain a professional relationship with the client to promote software engagement through best practice workshops, education, and exceptional support.
• Support software automation and optimization initiatives and technical capabilities.
• Ability to research and analyze data anomalies.
• Assist with new client implementations and upgrades for existing clients.
• Document and communicate software issues to ensure clients requirements are met.
• Identifies, communicates, and works to resolve complex data quality issues.
• Collaborate with technical staff to create strategic plans to deliver services.
• Support continuous improvement processes to improve quality and performance.
• Provide training to technical staff on major changes to processes.
• Utilize SQL to write and provide ad hoc reporting.
• Experience working with real-time data integration (HL7) or managing daily file intake processes for       software solutions.
• Knowledge and experience working with interface engine such as Cloverleaf, Mirth or Corepoint
• Previous knowledge of Caristix or HL7 Spy is a plus
• Experience working with electronic health record (EHR) systems.
• Support the implementation of new technology solutions and maintain essential software operations.

• 5 to 7 years of related job experience
• Bachelor’s degree or equivalent experience
• Proficient with Microsoft Office Suite or related software.
• Experience and understanding of HL7 (ADT, SIU, etc.)
• Experience and proficiency with SQL
• Requires daily interaction with internal and external senior leaders.
• Exceptional organization, communication (verbal and written), and time man
• gement skills.
• Exceptional interpersonal skills with abilities to explain technical issues to technical and nontechnical staff.
• Strong analytical and problem-solving skills.
• Ability to prioritize deliverables is a must.

• Ability to own and resolve problems.

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

• This position pays between $101,600 - $152,400 based on experience 

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble