Senior Account Manager - Meridian Benefit Advisors

Senior Employee Benefits Account Manager

Employment Type: Full-Time

About the Opportunity

Our client, a growing independent insurance brokerage, is seeking an experienced Senior Employee Benefits Account Manager to join its expanding Client Management team. This individual will play a key role in delivering exceptional service to employer clients by serving as a trusted advisor on employee benefits strategy, cost containment, plan optimization, and day-to-day account management.

Working closely with Benefits Consultants and internal team members, you'll manage a diverse portfolio of clients ranging from 50 to 5,000 enrolled lives, ensuring a high level of client satisfaction while driving operational excellence.

Key Responsibilities

• Build and maintain strong, long-term relationships with assigned clients.
• Serve as the primary service lead, ensuring exceptional client support and proactive communication.
• Oversee enrollment, eligibility, billing coordination, claims resolution, appeals, financial analysis, and contract review.
• Partner with Benefits Consultants to develop renewal strategies and present recommendations to clients.
• Prepare Requests for Proposal (RFPs), market benefit programs, evaluate carrier proposals, and provide financial comparisons.
• Recommend additional products and value-added services based on client needs.
• Advise clients on compliance matters including ERISA, COBRA, FMLA, ACA, Form 5500 filings, and other regulatory requirements.
• Manage client timelines, compliance calendars, and ongoing service activities.
• Analyze claims experience, utilization trends, stop-loss performance, and high-cost claimants while recommending cost containment strategies.
• Act as a liaison between clients and third-party vendors including TPAs, PBMs, care management vendors, benefits administration platforms, and carrier partners.
• Maintain accurate documentation and client records within agency management systems.
• Participate in continuing education to stay current on industry trends, products, and regulations.
• Support additional projects and responsibilities as needed.

Qualifications

• Active Life, Accident & Health insurance license.
• 10+ years of employee benefits account management experience with demonstrated ownership of client relationships.
• Strong understanding of contribution modeling, plan design, and funding strategies.
• Experience performing financial analysis for self-funded and alternative funding arrangements.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Microsoft Office.
• Experience with benefits administration and HRIS platforms such as Employee Navigator, ADP, Paychex, Rippling, BSwift, PlanSource, or UKG preferred.
• Experience with agency management systems such as BrokerageBuilder is a plus.
• Strong knowledge of self-funded health plans; PEO experience preferred.
• Working knowledge of employee benefits regulations, including ERISA, COBRA, ACA, and related compliance requirements.
• Familiarity with insurance markets and regulations within Connecticut, New York, and New Jersey is preferred.
• Excellent organizational, analytical, written, and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
• Self-motivated, resourceful, and collaborative with a client-first mindset.

Why Consider This Opportunity?

• Join a growing and well-established independent insurance brokerage with a strong reputation in employee benefits.
• Work alongside experienced consultants in a collaborative, team-oriented environment.
• Gain exposure to a wide range of funding strategies, including fully insured, level-funded, self-funded, and PEO solutions.
• Opportunity to make a meaningful impact while helping clients improve their employee benefits programs.
• Flexible work environment with hybrid, in-office, and remote options available for qualified candidates.
• Strong leadership committed to professional development, collaboration, and long-term career growth.

Work Environment

• Hybrid, remote, or in-office options available for the right candidate.
• Office locations in the Northeast.
• Occasional client travel (less than 10%).

Compensation & Benefits

• Competitive base salary
• Bonus and growth-based incentive opportunities
• Comprehensive health benefits package
• Retirement plan with employer match
• Paid time off and company holidays