This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Manages district operations by overseeing field teams, directing patient support activities, ensuring protocol compliance, and achieving service delivery and quality targets. Leads team performance through coaching sessions, feedback, individual development plans, performance gap resolution, and hiring, termination decisions to enhance capabilities. Drives business results by analyzing KPIs, implementing improvements, resolving operational challenges, identifying market trends, and meeting enrollment, retention, and satisfaction goals. Manages client partnerships through business reviews, program outcome presentations, escalation resolution, and collaboration on strategic expansion initiatives. Oversees district resources by managing budgets, controlling expenses, forecasting financial needs, making staffing decisions, and optimizing personnel allocation across territories. Ensures regulatory compliance by monitoring adherence to privacy regulations, SOPs, and pharmaceutical industry guidelines across all district activities. Leads cross-functional collaboration with clinical operations, reimbursement services, training, and quality assurance to align district priorities, share field intelligence, and inform program enhancements.

Bachelor's degree in healthcare, nursing, public health, health administration, business administration, or a related field, or equivalent experience required. Master's degree in healthcare administration, business administration, pharmacy, or a related field, or equivalent experience preferred. 7+ years of experience in healthcare operations and services, patient services, case management, field operations, pharmaceutical services, or a related field required. 3+ years of experience in a management capacity required. Clinical licensure in good standing preferred. Certified Case Manager (CCM), Accredited Case Manager (ACM), or equivalent certification preferred. Certification in project, program management (e.g., Project Management Professional (PMP), PRINCE2), process improvement (e.g., Lean Six Sigma), privacy, compliance, or pharmaceutical operations preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies