Server Assistant

Description

Welcome to Haley & Bear, a restaurant and bar concept inspired by the heartwarming friendship between a child and their loyal canine companion. Drawing from beloved literary classics like Old Yeller and Where the Red Fern Grows, Haley & Bear radiates charm and nostalgia, echoing the deep bond shared between Haley and her beloved dog, Bear.

Join our team as a Server Assistant

Job Summary

The Server Assistant is a key support for our food servers to deliver exceptional dining experiences to our guests.  The Server Assistant will deliver food orders quickly and accurately from the kitchen to our guests. The Server Assistant will be responsible for clearing and resetting tables and ensuring customer satisfaction throughout the dining experience. 

Essential Duties and Responsibilities

· Demonstrate professional and courteous behavior at all times through knowledge of the company culture, organizational structure, and general philosophy

· Monitor food quality and presentation while delivering orders.

· Handle guest requests and relay messages to the appropriate team members.

· Check in with the food server and replenish supplies as requested

· Assist Food servers by running food and bussing tables

· Manage the physical maintenance of the kitchen and service areas

· Ability to work well with a diverse group of people

Additional Duties

· Participate in ongoing education and training

· Attend team/department meetings

· Other duties as assigned

Requirements

Essential Behavior Requirements

- Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customers’ experience by presenting creative solutions and innovative ideas.

- Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.

- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.

- Quality: Work “product or service” is free of errors and exceeds customer expectations.

Minimum Qualifications

- Education or Experience- No high school diploma required; one month of related hospitality experience and/or training.

- Language Skills- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, and punctuation.

- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure (money, weight, volume, etc.).

- Reasoning Ability- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form. Ability to professionally deal with problems in standardized situations.

- Valid Driver’s License – Must be able to travel to and from function sites. Must have a valid NH driver’s license and a favorable driving record to operate company vehicle.

Physical Requirements

- Non-slip shoes are recommended

- Ability to pass pre-employment drug test, background check, and driver record check

- Requires significant walking, sitting and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing and smelling

- Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects or equipment weighing up to 75 lbs. May include lifting or moving: heavy dinner or glassware trays, serving equipment, etc.

- Outside environmental conditions such as wind, rain, cold, snow, extreme heat, etc.

- Inside environmental conditions protected from weather conditions. Exposure to extremes of exterior temperature changes and noise:

- Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort, including exterior cold, heat, humid and wet conditions

- Noise: Sufficient noise such as music, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing if endured day after day