Managing Director, Client Success

Role Overview 

The Director of Client Success leads ongoing client-facing activities for Rx Savings Solutions’ Employer and Health Plan partners. This role is responsible for developing trusted relationships with assigned clients, including large and complex accounts, to drive successful performance, client retention, member engagement, and growth. The Director of Client Success serves as the executive for key client meetings, communications, and coordination of engagement marketing plans, while ensuring operational excellence across implementation, client engagement, reporting, and delivery of services. The role partners closely with Commercial Sales, Implementation, Engagement, Marketing, Analytics, and other internal teams to support renewals, optimize program performance, and create a consistent, high-quality client experience. 

Key Responsibilities 

• Lead a team of Strategic Client Executives who serve as the main liaison for assigned Employer and Health Plan client meetings, communications, and client-specific coordination. 

• Develop and maintain trusted client relationships that support performance, retention, engagement, and growth objectives. 

• Monitor client obligations, program performance, ROI, registration incentives, and operational delivery of services. 

• Obtain, interpret, and present reporting, analytics, and insights to tell the client story using both qualitative and quantitative data. 

• Measure, track, and evaluate program effectiveness, member engagement, and opportunities for optimization. 

• Collaborate with Implementation to ensure successful set-up, launch readiness, and ongoing delivery of services, including engagement marketing plans. 

• Strategize with your directs and oversee effective member-facing educational and communication materials, including internal communications, open enrollment support, and digital or print campaigns. 

• Provide internal client communications support to ensure alignment, clarity, and timely follow-through across teams. 

• Facilitate cross-functional projects and operational development with internal partners, vendors, and external stakeholders as needed. 

• Support member experience integrations, including incentives, data feeds, integrated reporting, and related partner or vendor coordination. 

• Create structure in ambiguous situations by supporting your team to have strategic account plans, growth initiatives, and client-specific priorities. 

• Support the renewal process activities in close partnership with the Commercial Sales team. 

• Represent Rx Savings Solutions with professionalism and a polished presence in all client interactions. 

Experience & Qualifications 

• 4–7+ years of leadership experience in Account Management, Client Success Management, Engagement Marketing, or relevant positions; level may vary based on scope and complexity of assigned clients. 

• Experience working in a Software as a Service (SaaS) and/or healthcare benefits environment. 

• Clear understanding of client account management, client lifecycles, engagement marketing strategies, and program performance management. 

• Experience supporting large, complex Health Plan clients preferred. 

• Strong project management and communication skills, with the ability to coordinate work across internal teams, clients, partners, and vendors. 

• Excellent written and verbal communicator with a polished client presence and a passion for learning. 

• Self-motivated with a willingness to adapt to change in a growing company. 

• Ability to present and contribute ideas, create structure in ambiguity, and work effectively in a team environment. 

• Experience with Salesforce, Microsoft Office Suite, AI and marketing automation platforms preferred. 

• Ability to travel as needed, estimated 5–10% annually.