ServiceNow ITOM Developer

We are seeking a highly skilled ServiceNow Developer with deep expertise in ITOM & ITSM to drive modernization efforts on the ServiceNow platform. This role is integral to designing, implementing, and optimizing advanced ServiceNow solutions that enhance IT operations, automate workflows, and improve service reliability.

 

As a key member of the Cloud Information Services (CIS) team, you will work closely with architects, developers, and administrators to design and deploy scalable solutions while ensuring best practices in ServiceNow ITOM, ITSM, and other ServiceNow product areas. The ideal candidate is a strategic thinker with extensive hands-on experience in ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management, along with a strong background in automation, integrations, and performance optimization.

 

Key Responsibilities

• Lead the design, development, and implementation of ITOM solutions within ServiceNow, focusing on Discovery, Service Mapping, Event Management and CMDB to enhance IT operations and asset visibility.
• Design and optimize workflows, automation, and integrations that align ServiceNow capabilities with enterprise IT strategies, ensuring seamless connectivity with external systems and cloud environments.
• Provide expertise in ITSM module implementations, including Incident Management, Change Management, Service Catalog, and Service Portal, to improve IT service delivery.
• Collaborate with stakeholders across IT and business units to analyze requirements, define technical specifications, and deliver scalable, high performance solutions.
• Drive best practices in ServiceNow development, including scripting (JavaScript, PowerShell), business rules, UI policies, and API integrations (REST, SOAP, LDAP, MID Servers).
• Ensure accuracy and integrity of the CMDB, driving best practices for data governance, reconciliation, and automation.
• Support DevOps and Agile development workflows, participating in backlog refinement, requirements decomposition, and iterative solution delivery.
• Troubleshoot and resolve complex ServiceNow platform issues, ensuring high availability, security, and performance. Stay ahead of industry trends and ServiceNow advancements, identifying opportunities to enhance platform capabilities and drive innovation.
• Mentor junior developers and contribute to documentation of technical solutions, best practices, and operational guidelines.

 

Required Qualifications

• 3+ years of hands-on ServiceNow development and administration experience, with deep expertise in ITOM and ITSM.
• Proven expertise in ITOM modules such as Discovery, Service Mapping, Event Management and CMDB best practices. Strong proficiency in ServiceNow development (scripting, workflows, business rules, integrations) and automation capabilities.
• Experience integrating ServiceNow with enterprise systems using REST/SOAP APIs, LDAP, and MID Servers.
• Proficiency in JavaScript, PowerShell, and HTML for advanced customizations and automation.
• Ability to assess, troubleshoot, and optimize system configurations for performance, scalability, and security.
• Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.
• Excellent communication and stakeholder management skills, with the ability to influence technical decisions and drive adoption.
• Commitment to IT security best practices, ensuring compliance with data confidentiality, integrity, and governance policies.
• Should be ready to work during EMEA Business hours (3 PM – 11 PM)

 

This role is ideal for a seasoned ServiceNow ITOM expert who is passionate about leveraging automation, optimizing IT operations, and delivering cutting-edge solutions on the ServiceNow platform. If you thrive in a collaborative environment and want to shape the future of IT service management, we invite you to join our team.