Learning Governance & Standards Team Leader

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Global Learning & Development (GL&D) Governance & Standards Team Leader is responsible for leading the governance, standards, project management, program coordination and operational effectiveness functions across the learning organization. This role oversees a team of project managers, designers and specialists responsible for establishing and maintaining learning standards, governance processes, quality controls, project management practices, risk and compliance oversight, learning experience consistency, and workflow optimization.

The Team Leader serves as a key partner to GL&D leadership, HR Product, Technology, Procurement, Legal, Compliance, Finance, and business stakeholders to ensure learning products, services, and projects are delivered consistently, efficiently, and in alignment with organizational requirements and strategic priorities.

This role is accountable for creating scalable processes, improving operational maturity, driving standardization across learning teams, managing governance programs, overseeing critical learner-facing projects, and ensuring the organization maintains strong controls while delivering exceptional learner experiences.

Role Responsibilities:

• Leadership Responsibilities
  • Lead, coach, develop, and manage a team of project managers, governance specialists, and learning designers.
  • Establish team priorities, goals, performance measures, and development plans.
  • Foster a culture of accountability, continuous improvement, innovation, collaboration, and operational excellence.
  • Drive adoption of enterprise standards, governance practices, and quality expectations across GL&D.
  • Mentor team members in project management, governance, risk management, and consulting skills.
• Governance, Standards & Quality Management
  • Establish and govern GL&D development methodologies, project management standards, templates, and best practices.
  • Define and maintain enterprise learning design, visual, brand, accessibility, and learner experience standards.
  • Standardize reusable learning assets, playbooks, toolkits, and development resources across the department.
  • Develop and oversee quality assurance processes, audits, quality reviews, and continuous improvement initiatives.
  • Partner with learning leaders to ensure consistent application of standards across all learning products and services.
  • Establish groups and review processes to evaluate standards adherence and improvement opportunities.
  • Oversee development and maintenance of GL&D SharePoint sites and internal digital experiences.
  • Support executive leaders with presentation consulting, storytelling, and visual design expertise.
• Project Management Leadership
  • Lead the department's project management discipline, standards, methodologies, and project governance practices.
  • Oversee a portfolio of learner-facing projects and strategic initiatives.
  • Provide leadership and guidance for project planning, execution, issue management, stakeholder engagement, risk management, and status reporting.
  • Ensure projects are delivered on schedule, within scope, and aligned with business objectives.
  • Develop project reporting frameworks and executive-level dashboards.
  • Facilitate project prioritization, resource coordination, and governance review processes.
  • Manage program coordination activities and program planning for training programs
• Workflow, Intake & Operational Excellence
  • Own and maintain the GL&D end-to-end workflow framework and cross-GL&D processes or procedures.
  • Partner with workflow councils and stakeholders to continuously improve operating processes.
  • Lead process development or process improvement initiatives.
  • Define workflow standards, decision rights, escalation paths, and service delivery models.
  • Collaborate with HR Product and Technology teams to implement workflow tool enhancements and operational improvements.
  • Monitor operational metrics and identify opportunities to improve efficiency, cycle time, and service quality.
• Risk, Compliance & Controls
  • Define, maintain, and monitor learning governance policies, procedures, controls, and standards.
  • Provide consultation and guidance regarding risk management and control requirements across GL&D.
  • Partner with control owners, auditors, Legal, Compliance, and Risk teams during audits, exams, reviews, and regulatory activities.
  • Coordinate remediation plans for audit findings, legal requests, regulatory examinations, and control gaps.
  • Oversee legal hold processes, document retention programs, and records management practices.
  • Support annual policy reviews and governance program assessments.
  • Ensure compliance with internal policies and applicable regulatory requirements.
  • Manage governance activities for AI tools and agents
  • Oversee standards and tools for retention of official records

Required Qualifications
• 10+ years of experience in Learning & Development, Project Management, Program Management, Operational Excellence, Governance, Risk Management, or related disciplines.
• 5+ years of leadership experience managing teams and cross-functional initiatives.
• Experience developing governance frameworks, standards, policies, or operational processes.
• Strong consulting, influencing, stakeholder management, and communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.

Preferred Qualifications
• PMP, Lean, Six Sigma, Agile, Change Management, or related certifications.
• Strong project and portfolio management experience.
• Experience supporting audits, compliance reviews, regulatory requirements, or risk management programs.
• Experience with learning technologies, workflow tools, project management platforms, and collaboration technologies.
• Experience leading enterprise-scale transformation, standardization, or organizational effectiveness initiatives.

Location Expectations:

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $126,820.00 - $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.