Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : AIX System Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system stability and support business continuity through timely and effective problem resolution.

Roles & Responsibilities:
Manage, configure, and maintain IBM AIX environments across production, development, and test systems.
Perform installation, patching, and upgrades of AIX operating systems and related software.
Administer and optimize LPARs, VIO servers, and PowerHA clusters for high availability and performance.
Monitor system performance and implement tuning measures to ensure optimal system efficiency.
Manage system backup, restore, and disaster recovery operations (using tools like NIM, TSM, etc.).
Plan and execute capacity management and resource allocation activities.
Troubleshoot and resolve complex incidents, service requests, and performance issues.
Collaborate with application, database, and network teams for cross-functional issue resolution.
Implement and maintain security hardening, patch compliance, and audit requirements.
Automate repetitive operational tasks using shell scripting or other automation tools.
Support migration and modernization initiatives involving AIX and related technologies.
Maintain detailed documentation of configurations, standard operating procedures, and change records.
Participate in on-call rotation and provide 24x7 production support as required.
Mentor and guide junior system administrators within the team.


Professional & Technical Skills:
Bachelor s degree in Computer Science, Information Technology, or related field.
10+ years of hands-on experience in AIX system administration in large enterprise environments.
Strong knowledge of AIX 7.x and above, VIOS, and PowerVM technologies.
Experience with PowerHA (HACMP) clustering and disaster recovery setups.
Proficiency with NIM (Network Installation Manager) for system deployment and management.
Good to have exposure with backup solutions (TSM, NetBackup, or equivalent).
Strong shell scripting (Korn, Bash) and automation skills.
Familiarity with SAN, storage provisioning, and file system management (JFS2, GPFS).
Understanding of ITIL processes (Incident, Change, and Problem Management).
Excellent analytical, troubleshooting, and communication skills.


Additional Information:
Experience with AIX on IBM Power10 or Power9 hardware.
Knowledge of Linux or other UNIX variants.
Exposure to cloud or hybrid infrastructure integrations.
IBM Certified System Administrator – AIX certification.
Experience in leading technical projects or initiatives.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.