SENIOR MANAGER, SYSTEMS PROJECTS (SALESFORCE)

This position leads a team responsible for the management, support, maintenance, and continuous improvement of Salesforce systems and software operations. Oversees system performance, operational support, stakeholder engagement, and process improvement to ensure Salesforce solutions are reliable, secure, and aligned with business objectives.

Recruitment Timelines: Interviews are projected to be scheduled for the week of 9/7/2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

• Provides project management services to lead, administer, and ultimately support the successful delivery of information technology projects
• Manages projects supporting major software systems and/or infrastructure communications systems, including networks, communications, business productivity, and security systems
• Provides oversight and management of technical staff and supports the Director, Project Systems in activities related to the project deliverables for Information Technology (IT) systems and infrastructure
• Understands and follows a Project Management Life Cycle (PMLC) methodology to successfully deliver technology projects
• Works with key stakeholders to develop and prepare key integral project management documents, including business cases, project charters, budget, project requirements, scope of work, budget, procurement documents, project plans and schedules, and test and training plans
• Reviews and analyzes new project requests and justifications for new and expanded programs
• Gathers requirements to support the development of project scope of work
• Interfaces with vendors for information and cost estimates
• Prepares solicitation documents for request for proposals, including cost estimates, scopes of work, evaluation process, etc.
• Participates in selection and negotiation processes for hiring of outside contractors
• Develops departmental plans and schedules
• Monitors, tracks, and evaluates work progress
• Tracks budget and actual costs
• Authorizes payment for equipment, professional services, and licensing related to the project deliverables
• Allocates assigned staff and other resources required to meet objectives
• Serves as the liaison between group departments, external vendors/providers of IT, and Metro executives
• Communicates updates, change orders, status, issues, and risk with the project stakeholders
• Consults with stakeholders to clarify and solve systems development needs and problems; establishes priorities and schedules to ensure stakeholder satisfaction
• Implements problem resolution programs and tracks project issues
• Presents plans, project status, and progress against milestones in oral and written reports to the Project Management Office (PMO) and executive management
• Facilitates governance and strategic planning
• Ensures conformance with federal and state regulations
• Researches and evaluates new technology software and hardware
• Participates on various committees and task forces
• Conducts special projects and studies and presents related reports
• Participates in the department's information security, disaster recovery, and safety programs
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

                                                                     May be required to perform other related job duties

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Public Administration, or a related field; Master's Degree in a related field preferred

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience on a large-scale computer system in a specified application area, requiring at least two years specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• PMP (Project Management Professional) Certification and/or ITIL Certification preferred

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience managing and supporting Salesforce or other enterprise application platforms, including experience leading technical teams and supervising staff
• Experience partnering with business stakeholders and leadership to prioritize operational needs and ensure Salesforce solutions support business objectives
• Experience managing Salesforce systems and software operations, including application support, maintenance, release management, issue resolution, and Agile methodologies
• Experience administering and supporting Salesforce, including configuration, security, integrations, deployment, and platform governance
• Experience overseeing and leading a software development team in areas such as running ceremonies (standups, sprint planning, retrospectives), removing blockers, and driving Agile delivery for a Salesforce team

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Project management SDLC (Software Development Life Cycle)/PMLC methodologies and best practices supporting all stages of the project management life cycle, including initiation, planning and design, implementing, monitoring and controlling, and closure
• Theories, principles, and best practices of information technology communications infrastructure, including LANs (Local Area Networks), WANs (Wide Area Networks), radio, video, microwave, telephone, security systems, etc.
• Theories, principles, and best practices of information technology business software applications and databases, and client/server software architectures
• Communication planning, developing, and delivering presentations and report writing
• Contract administration, budgeting, and procurement for public agencies
• Modern management theory
• ITIL (Information Technology Infrastructure Library) framework
• COBIT (Control Objectives for Information and Related Technology) framework

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• End-to-end management of IT projects serving in the role of primary Project Manager
• New system development and current system support in designated information technology areas
• Managing large-scale projects from inception to culmination
• Quickly analyzing information and situations, identifying issues and underlying causes, resolving problems efficiently, and evaluating outcomes
• Determining strategies to achieve goals
• Communicating effectively orally and in writing
• Interacting professionally with various levels of employees and outside representatives
• Supervising, training, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Analyze and direct the design of complex data systems in assigned technical system areas
• Lead and direct groups to establish and accomplish goals and objectives
• Exercise sound judgement and creativity in decision making and problem solving
• Supervise assigned staff assigned regarding PMO projects/ tasks
• Evaluate and establish appropriate priorities
• Meet tight time constraints and deadlines
• Multi-task and maintain focus on objectives
• Research, compile, analyze, interpret, and disseminate information
• Exercise appropriate judgment in answering questions and releasing information
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Plan financial and staffing needs
• Develop and manage budgets
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

(YB)